Results-driven retail professional with expertise in customer service, product knowledge, and sales analysis. Proven ability to enhance customer interactions and optimize inventory management.
Overview
4
4
years of professional experience
Work History
Retail Keyholder
Wearhouseportsmouth
Portsmouth, New Hampshire
12.2024 - Current
Supported customers with inquiries and assisted in selecting appropriate merchandise.
Addressed customer issues by providing accurate information on products and services to ensure satisfaction.
Trained new employees on customer service practices and company policies to enhance customer interactions.
Verified merchandise quality before display or shelving to uphold control standards.
Analyzed sales trends to support informed inventory management decisions.
Performed opening and closing duties, ensuring compliance with security standards.
Sales Associate
Em & Elle
Portsmouth, NH
09.2022 - 06.2024
Guided customers in product selection, focusing on size and style preferences.
Managed incoming calls to provide detailed product and service information, enhancing customer understanding.
Enhanced store presentation by upholding visual merchandising standards.
Maintained adequate inventory levels through regular shelf restocking.
Built strong relationships with peers and management to foster collaboration and achieve team goals.
Facilitated training sessions for new employees, improving onboarding experience and customer service skills.
Self-employed online seller
Saige Vintage
York, ME
02.2024 - Current
Curated vintage clothing selections for online sales platform.
Utilized social media to enhance brand presence and engage customers.
Tracked orders from placement to delivery to ensure timely delivery.
Updated website content with new products, images, videos and text information.
Developed promotional campaigns to increase sales volume.
Researched current trends and customer feedback to optimize product offerings.
Education
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
New York, NY
12-2022
Skills
Customer service and support
Staff training and development
Product expertise
Sales analysis and reporting
Inventory management
Visual merchandising strategies
Store maintenance and operations
Social media marketing
E-commerce platform management
Timeline
Retail Keyholder
Wearhouseportsmouth
12.2024 - Current
Self-employed online seller
Saige Vintage
02.2024 - Current
Sales Associate
Em & Elle
09.2022 - 06.2024
Associate of Applied Science - Fashion Business Management