Alexa Cook
Ronda,NC
Summary
Quick and organized Waitress as well as an effective and skillful Sales Associate. Well versed in accommodating people and working in fast paced, stressful environments. Hardworking and willing to do more than asked by employer.
Overview
2
2
years of professional experience
Work History
Waitress
Generations Casual Dining
10.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured that the register was balanced nightly
Sales Associate
GB Shoes
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
Waitress
Theo's Italian And Family Restaurant
07.2021 - 02.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Wilkes Community College
Wilkesboro, NC08.2022
Skills
- Service Prioritization
- Order Accuracy and Delivery
- Standards Compliance
- Cash Register Operation
- Sales and Marketing
- Complex Problem-Solving
- Workflow Coordination
- Process Monitoring
- Recognition of Security Risks
- POS System Operations
- Hospitality and Accommodation
- Focus in Stressful Environments
Timeline
Waitress
Generations Casual Dining
10.2022 - Current
Sales Associate
GB Shoes
04.2022 - 09.2022
Waitress
Theo's Italian And Family Restaurant
07.2021 - 02.2022
GED -
Wilkes Community College