Prenness Harris
League City,TX
Summary
Exceptional worker with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.Energetic waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Overview
5
5
years of professional experience
Work History
Waitress
Country Scrambled Cafe 2
Humble , Texas
09.2024 - Current
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Processed payments accurately using cash registers or POS systems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
School Custodian
Dante Cleaning Network
Houston , TX
08.2021 - 06.2022
- Followed established health regulations regarding pest control measures in order to keep pests out of the facility.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Completed routine maintenance checks, notifying management of needed repairs.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Server
Main Event
Humble , TX
10.2020 - 06.2021
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Barista
Kokee Tea
Humble , TX
09.2019 - 05.2020
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Supported highest standards of conduct and service to support company reputation.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Managed cash register and processed transactions with accuracy and integrity.
Education
High School Diploma -
Easy Peasy Homeschool
Houston , TX06-2019
Vocational - Nail Technician
Houston Training School
Houston , TXSkills
- Dining area maintenance
- Hospitality and accommodation
- Meal recommendations
- Point of sale operation
- Customer service and communication skills
- Inventory management
- Timely paperwork completion
- Work prioritization
- Service prioritization
- Learning management systems
- Critical thinking
Timeline
Waitress
Country Scrambled Cafe 2
09.2024 - Current
School Custodian
Dante Cleaning Network
08.2021 - 06.2022
Server
Main Event
10.2020 - 06.2021
Barista
Kokee Tea
09.2019 - 05.2020
High School Diploma -
Easy Peasy Homeschool
Vocational - Nail Technician
Houston Training School