Alexa Crum
State College,PA
Summary
A diligent and proactive Penn State student majoring in Labor and Employment Relations. I possess a strong understanding of workplace dynamics, employee relations, and effective communication practices. My academic background has equipped me with the foundational skills necessary for understanding and addressing client concerns. I have a keen ability to listen, resolve issues, and foster positive interactions.
Overview
4
4
years of professional experience
Work History
Underwriting Support Representative
Sagesure
11.2024 - Current
- Provide support to underwriting teams by managing client communications and processing policy documentation efficiently.
- Review and process up to 80 daily home insurance service requests, including policy updates, endorsements, and documentation changes.
- Maintain detailed records of all completed requests while ensuring compliance with underwriting guidelines and regulatory standards.
- Collaborate with other departments to ensure customer and agent satisfaction through clear, professional communication.
Associate Recruiter
The Denzel Group
05.2024 - 09.2024
- Experience promoting and selling various benefits, offerings, and services.
- Contacting up to 175 candidates daily to connect with other companies and individuals.
- Connecting with business owners to understand current needs.
- Collaborated with hiring managers to define job requirements and develop comprehensive job descriptions.
Guest Service Advocate, General Merchandise, Fulfillment
Target
11.2021 - 08.2024
- Greeting and engaging with guests to understand their specific needs and offering solutions, while creating a welcoming experience.
- Demonstrating knowledge of tools, products, and services available to improve the guest experience.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Human Resources Expert
Target
08.2023 - 03.2024
- Partnered with HR leaders to address talent and staffing needs.
- Assisted in recruiting efforts by selecting 5 qualified candidates out of 30 for seasonal hiring.
- Supported the training needs of the sales force.
- Assisted store leadership in building employees’ work schedules.
- Supervised employee compliance with store safety protocols, ensuring timely breaks, meals, and adherence to scheduled clock ins/outs to mitigate potential legal complications and fines.
Education
Bachelor of Science - Labor & Employment Relations
The Pennsylvania State University
University Park, PA05.2026
Skills
- Proficient in Microsoft Office, Boolean Searches, Workday Office, and CATS Office
- Detail-oriented, flexible, and hard-working
Timeline
Underwriting Support Representative
Sagesure
11.2024 - Current
Associate Recruiter
The Denzel Group
05.2024 - 09.2024
Human Resources Expert
Target
08.2023 - 03.2024
Guest Service Advocate, General Merchandise, Fulfillment
Target
11.2021 - 08.2024
Bachelor of Science - Labor & Employment Relations
The Pennsylvania State University
AWARDS
Dean’s List: Fall 2023-Spring 2025, Chaiken Scholarship Recipient, Chapel Executive Internship Award
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