Alexa DECOSTANZA
Los Angeles,CA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
8
8
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Equinox
02.2020 - Current
- Train and supervise the Front Desk, Housekeeping and M.O.D managers while helping the General Manager facilitate all delegated projects and responsibilities
- Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance
- Educate staff of proper company policies and procedures
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Motivated and led team members to work together to achieve targets.
HANDBAG/MENS MANAGER
FLAGSHIP WOMEN’S FOOTWEAR, Michael Kors
09.2018 - 02.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Managed inventory tracking and physical inventory counts to minimize loss
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Strengthened work flow productivity by hiring, managing, and developing top talent.
SALES MANAGER
Macy's
09.2015 - 09.2018
- Coach associates to consistently deliver effective selling behaviors resulting in higher customer engagement
- Cultivate effective business relationships with executive decision makers
- Use computer systems to monitor sales results for area and maintain awareness of the area's business
- Execute timely markdowns and clearance sales event set ups (signage)
- Utilize POS and POS adjustment systems to aid in customer service and increase sales opportunities.
Education
Bachelor of Science - Fashion Merchandising
Fashion Institute of
Technology
New York, NYSkills
Team leadership strength
Business Development
Sales Techniques
Training and development skills
Business operations background
Cross-functional team management Sales team development
Proficient in Excel
Timeline
ASSISTANT GENERAL MANAGER
Equinox
02.2020 - Current
HANDBAG/MENS MANAGER
FLAGSHIP WOMEN’S FOOTWEAR, Michael Kors
09.2018 - 02.2020
SALES MANAGER
Macy's
09.2015 - 09.2018
Bachelor of Science - Fashion Merchandising
Fashion Institute of
Technology