ALEXA DICKENS
Washington
Summary
Expertise in client advocacy and crisis intervention, coupled with leadership in the beauty service industry, ensures effective team management and enhanced customer satisfaction. Proven ability to coordinate community engagement and support resident wellness, fostering a positive environment. Adept at cultivating relationships that improve service quality and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CEO
Prestige Beauty Bar
District Heights
01.2017 - 10.2025
- Directed strategic operations to enhance customer satisfaction and strengthen brand loyalty.
- Directed strategic operations to enhance customer satisfaction and brand loyalty.
- Led a team in executing high-quality beauty services, fostering a positive client experience.
- Cultivated vendor and supplier relationships to enhance product offerings and service quality.
- Led team in delivering high-quality beauty services, ensuring positive client experiences.
Overnight Concierge
Watermark Retirement Communities
01.2022 - 01.2023
- Supported residents by addressing safety and wellness needs promptly
- Responded to urgent situations, coordinating services to ensure resident safety
- Coordinated activities and events to enhance community engagement for residents.
- Coordinated community activities and events to foster resident engagement.
Esthetician Instructor
Hair Academy
12.2021 - 05.2022
- Mentored students in esthetics and professional development, enhancing their skills and confidence
- Provided individualized support and tracked student progress to ensure mastery of esthetics techniques
- Created a structured and supportive learning environment
- Assisted in training new staff on best practices and service protocols, fostering a cohesive team environment.
Esthetician
European Wax Center
02.2017 - 03.2020
- Developed strong client relationships while maintaining detailed service records to enhance customer satisfaction.
- Ensured compliance with safety and sanitation protocols
- Coordinated with team members to uphold high service quality standards, ensuring a consistent client experience.
- Completed education courses to enhance esthetics knowledge.
Front Desk Associate/Esthetician
Massage Envy
06.2012 - 10.2016
- Coordinated scheduling, documentation, and client relations to ensure seamless operations
- Addressed client concerns while fostering a professional environment
- Processed payments and recorded transactions accurately on a daily basis
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Education
Peer Case Management Certification -
Howard University School of Social Work
06-2026
Esthetics Certification -
Baltimore School of Massage
01-2017
Trinity University -
Trinity University
01-2013
Calvin Coolidge Senior High School -
Calvin Coolidge Senior High School
01-2011
Skills
- Case Management Support
- Client Advocacy
- Crisis Intervention
- Care Coordination
- Documentation
- Communication
- Conflict Resolution
Certification
- CPR
- HIPPA
Community Service
Youth Advocate Assistant
- Supported youth with access to resources and development programs., Provided mentorship and assisted with workshops and outreach.
Kiwanis International
- Focused on hands on service, fundraising, and advocacy.
Timeline
Overnight Concierge
Watermark Retirement Communities
01.2022 - 01.2023
Esthetician Instructor
Hair Academy
12.2021 - 05.2022
Esthetician
European Wax Center
02.2017 - 03.2020
CEO
Prestige Beauty Bar
01.2017 - 10.2025
Front Desk Associate/Esthetician
Massage Envy
06.2012 - 10.2016
Peer Case Management Certification -
Howard University School of Social Work
Esthetics Certification -
Baltimore School of Massage
Trinity University -
Trinity University
Calvin Coolidge Senior High School -
Calvin Coolidge Senior High School