Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Dings

Mukwonago

Summary

Patient Access Representative with strong expertise in electronic health records and communication skills developed at Optum. Demonstrated success in improving patient experiences through effective crisis intervention and precise documentation. Dedicated to upholding confidentiality and compliance while providing exceptional customer service in high-pressure settings.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Optum
Mukwonago
03.2025 - Current

As a patient access representative, I greeted patients and verified insurance information for appointments, scheduled patient appointments using electronic health record systems, and maintained confidentiality of patient records in compliance with regulations.

I also collaborated with medical staff to resolve patient inquiries promptly, collected co-pays and other payments from patients at time of service, and answered phones promptly in a professional manner.

Respite Care Provider

Outreach Health Services
Wisconsin
02.2018 - 12.2023

I was a respite care provider for my special needs sister, and was responsible for feeding meals, changing clothing and diapers, and assisting in her seizure protocol.

Server

Bar Louie
Brookfield
07.2023 - 11.2023

I was responsible for seating guests, taking orders, bringing food to tables, clearing tables, and assisting in cleaning duties around the restaurant.

Psychiatric Technician

Rock County Human Services
Janesville
10.2022 - 02.2023

Answered calls from individuals in crisis, deescalated crises, worked with hospitals and law enforcement on detaining individuals, thoroughly documented interactions, delivered medications to individuals' homes, and transported individuals to and from hospitals.

Patient Care Associate

Rogers Behavioral Health
Oconomowoc
03.2021 - 12.2021

As a PCA working on the eating disorder unit for children and adolescents, I was responsible for overseeing patient milieu, completing rounds, obtaining vitals, documenting vitals and meal intake, deescalating crises, setting up meals/snacks, and providing necessary supplementation based on dietician orders.

Assistant Manager

PacSun
Brookfield
07.2020 - 05.2021

As an assistant manager for PacSun, I was responsible for opening the store, recovering product on the floor, completing ship from store orders, processing shipment and transfers to other stores, working the cash registers and fitting rooms, handling cash deposits and closing the store.

Dietary Aide

Linden Grove Communities
Mukwonago
11.2019 - 02.2020

As a dietary aide, I was responsible for plating food, setting tables, taking care of residents throughout their meals, clearing tables, and doing dishes.

General Employee

Crazy Bears Pizza
Mukwonago
07.2016 - 03.2017

As a general employee, I was responsible for taking orders, making dough, topping pizzas, working the ovens, handling customers, cleaning the kitchen, and doing dishes.

Seasonal Educator

Lululemon
Brookfield

As an educator for lululemon, I was responsible for helping guests throughout their shopping experience by providing them with product knowledge, assisting them in fitting rooms, and checking them out at the cash registers.

Education

Master of Arts - Clinical Mental Health Counseling

Liberty University
Lynchburg, VA
06-2027

B.A. - Psychology

University of Wisconsin-Milwaukee
Milwaukee, US
08.2024

Skills

  • Microsoft Office
  • Communication skills
  • Patient registration
  • Customer service
  • Mental health
  • Crisis intervention
  • Electronic health records
  • Professional documentation
  • Vital signs documentation
  • De-escalation techniques
  • Psychiatric medication administration
  • Suicide risk assessment
  • Nonviolent crisis intervention (NVCI)

Timeline

Patient Access Representative

Optum
03.2025 - Current

Server

Bar Louie
07.2023 - 11.2023

Psychiatric Technician

Rock County Human Services
10.2022 - 02.2023

Patient Care Associate

Rogers Behavioral Health
03.2021 - 12.2021

Assistant Manager

PacSun
07.2020 - 05.2021

Dietary Aide

Linden Grove Communities
11.2019 - 02.2020

Respite Care Provider

Outreach Health Services
02.2018 - 12.2023

General Employee

Crazy Bears Pizza
07.2016 - 03.2017

Seasonal Educator

Lululemon

Master of Arts - Clinical Mental Health Counseling

Liberty University

B.A. - Psychology

University of Wisconsin-Milwaukee
Alexa Dings