
Patient Access Representative with strong expertise in electronic health records and communication skills developed at Optum. Demonstrated success in improving patient experiences through effective crisis intervention and precise documentation. Dedicated to upholding confidentiality and compliance while providing exceptional customer service in high-pressure settings.
As a patient access representative, I greeted patients and verified insurance information for appointments, scheduled patient appointments using electronic health record systems, and maintained confidentiality of patient records in compliance with regulations.
I also collaborated with medical staff to resolve patient inquiries promptly, collected co-pays and other payments from patients at time of service, and answered phones promptly in a professional manner.
I was a respite care provider for my special needs sister, and was responsible for feeding meals, changing clothing and diapers, and assisting in her seizure protocol.
I was responsible for seating guests, taking orders, bringing food to tables, clearing tables, and assisting in cleaning duties around the restaurant.
Answered calls from individuals in crisis, deescalated crises, worked with hospitals and law enforcement on detaining individuals, thoroughly documented interactions, delivered medications to individuals' homes, and transported individuals to and from hospitals.
As a PCA working on the eating disorder unit for children and adolescents, I was responsible for overseeing patient milieu, completing rounds, obtaining vitals, documenting vitals and meal intake, deescalating crises, setting up meals/snacks, and providing necessary supplementation based on dietician orders.
As an assistant manager for PacSun, I was responsible for opening the store, recovering product on the floor, completing ship from store orders, processing shipment and transfers to other stores, working the cash registers and fitting rooms, handling cash deposits and closing the store.
As a dietary aide, I was responsible for plating food, setting tables, taking care of residents throughout their meals, clearing tables, and doing dishes.
As a general employee, I was responsible for taking orders, making dough, topping pizzas, working the ovens, handling customers, cleaning the kitchen, and doing dishes.
As an educator for lululemon, I was responsible for helping guests throughout their shopping experience by providing them with product knowledge, assisting them in fitting rooms, and checking them out at the cash registers.