Alexa Fleck
Ridge,NY
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Verizon Wireless
02.2022 - Current
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
1031 Coordinator/IR Support Specialist
First National Realty Partners
03.2021 - 12.2021
- Managed project timelines for successful completion through Microsoft Excel, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Helped create a website and mobile application for 1031 investors for a more functional and seamless process to collect their funds, personal information, and return statuses.
- Created trusting relationships with investors to ensure their trust and reliability in the company through honesty, integrity, and patience.
- In charge of collecting investors funds for the real estate properties and making sure returns were promptly returned after each property sale was completed.
General Manager
South Beach Tanning Factory Inc
06.2019 - 02.2021
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Information And Computer Systems
Sacred Heart University
Fairfield06-2016
Skills
- Money Handling
- Customer Relations
- Team Motivation
- Product and Service Knowledge
- Task Delegation
- Sales Growth
- Data Entry
Timeline
Assistant Manager
Verizon Wireless
02.2022 - Current
1031 Coordinator/IR Support Specialist
First National Realty Partners
03.2021 - 12.2021
General Manager
South Beach Tanning Factory Inc
06.2019 - 02.2021
Information And Computer Systems
Sacred Heart University