Alexa Frausto-Gonzales
Channelview,TX
Summary
Motivated customer service professional with over 4 years+ of experience delivering exceptional service and building positive relationships with customers. Eager to expand my knowledge and gain new experience in a professional environment. A quick learner with a strong work ethic, committed to developing new skills, providing outstanding customer care, and growing within a company while contributing to its success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bealls / Sales Associate
Monica
Sheldon Forest Shopping Center 441 Sheldon Rd
03.2026 - Current
- Developed knowledge of inventory management systems to maintain stock levels and ensure product availability.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Burlington / Sales Associate
Maria
14353 E Sam Houston Pkwy N Bldg P Houston, TX 770
01.2026 - 02.2026
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Bombshells / Hostess
Adrain
13732 East Fwy Houston, TX 77020 United States
07.2025 - 12.2025
- Greeted and seated guests, ensuring a welcoming experience.
- Managed reservations and walk-in customers using scheduling software.
- Trained new team members on hostess duties and customer service protocols.
- Collaborated with management to implement process improvements for guest flow.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Marshall’s / Sales Associate
Elouisa
5922 E Sam Houston Pkwy N Houston, TX 77049 Unite
12.2024 - 08.2025
- Collaborated with team members to create visually appealing merchandise displays, promoting sales initiatives.
- Engaged in ongoing training sessions to expand product knowledge and improve sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
McDonald’s / Cashier
Reyna
15505 Wallisville Rd Houston, TX 77049
07.2022 - 12.2023
- Assisted in training new cashiers on operational procedures and best practices.
- Handled cash management tasks, ensuring accurate till balance at shift end.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Monitored inventory levels, communicating needs for replenishment to management.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
Channelview Highschool
1100 Sheldon Rd Channelview, TX 77530 06.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Outgoing personality
- Money handling
- Client service
- Conflict resolution
- Product sales
- Sales training
- Customer engagement
Certification
Food Handling Certificate
Tabc Handling Certificate
Languages
Spanish
Native or Bilingual
Timeline
Bealls / Sales Associate
Monica
03.2026 - Current
Burlington / Sales Associate
Maria
01.2026 - 02.2026
Bombshells / Hostess
Adrain
07.2025 - 12.2025
Marshall’s / Sales Associate
Elouisa
12.2024 - 08.2025
McDonald’s / Cashier
Reyna
07.2022 - 12.2023
High School Diploma -
Channelview Highschool