Alexa Gomez
Tustin,CA
Overview
4
4
years of professional experience
Work History
Guest Service Associate
Irvine Company- Irvine Spectrum Center
08.2022 - Current
- Enhancing guest satisfaction by addressing inquiries and resolving conflicts promptly.
- Assisting in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Providing personalized recommendations for local attractions, enhancing guests'' overall experience.
- Managing front desk operations, ensuring a smooth and pleasant guest experience.
Server
Senior Resource Group
04.2021 - 04.2022
- Improved customer satisfaction by promptly attending to their needs and providing personalized service.
- Mentored in training new hires, providing guidance on restaurant standards and best practices.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Shift Lead
Sgt. Pepperoni Pizza Store
03.2020 - 04.2021
- Facilitated customer satisfaction through effective conflict resolution and prompt service.
- Presented exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Intern Athletic Trainer
Foothill High School
08.2019 - 05.2020
- Reduced injury occurrences by conducting thorough assessments and providing preventive strategies for athletes.
- Learned different taping methods and assisted with Head Athletic Trainer on athletes.
- Collaborated with coaching staff to ensure optimal training methods and techniques were utilized
- Partnered emergency first aid care during athletic events, ensuring prompt response to potential life-threatening situations.
Education
Bachelor of Science - Kinesiology - Clinical Movement
California State University, Fullerton
Fullerton, CA05.2024
Timeline
Guest Service Associate
Irvine Company- Irvine Spectrum Center
08.2022 - Current
Server
Senior Resource Group
04.2021 - 04.2022
Shift Lead
Sgt. Pepperoni Pizza Store
03.2020 - 04.2021
Intern Athletic Trainer
Foothill High School
08.2019 - 05.2020
Bachelor of Science - Kinesiology - Clinical Movement
California State University, Fullerton