Overview
Work History
Education
Timeline
Generic

Alexa Gomez

Tustin,CA

Overview

4
4
years of professional experience

Work History

Guest Service Associate

Irvine Company- Irvine Spectrum Center
08.2022 - Current
  • Enhancing guest satisfaction by addressing inquiries and resolving conflicts promptly.
  • Assisting in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Providing personalized recommendations for local attractions, enhancing guests'' overall experience.
  • Managing front desk operations, ensuring a smooth and pleasant guest experience.

Server

Senior Resource Group
04.2021 - 04.2022
  • Improved customer satisfaction by promptly attending to their needs and providing personalized service.
  • Mentored in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Shift Lead

Sgt. Pepperoni Pizza Store
03.2020 - 04.2021
  • Facilitated customer satisfaction through effective conflict resolution and prompt service.
  • Presented exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Intern Athletic Trainer

Foothill High School
08.2019 - 05.2020
  • Reduced injury occurrences by conducting thorough assessments and providing preventive strategies for athletes.
  • Learned different taping methods and assisted with Head Athletic Trainer on athletes.
  • Collaborated with coaching staff to ensure optimal training methods and techniques were utilized
  • Partnered emergency first aid care during athletic events, ensuring prompt response to potential life-threatening situations.

Education

Bachelor of Science - Kinesiology - Clinical Movement

California State University, Fullerton
Fullerton, CA
05.2024

Timeline

Guest Service Associate

Irvine Company- Irvine Spectrum Center
08.2022 - Current

Server

Senior Resource Group
04.2021 - 04.2022

Shift Lead

Sgt. Pepperoni Pizza Store
03.2020 - 04.2021

Intern Athletic Trainer

Foothill High School
08.2019 - 05.2020

Bachelor of Science - Kinesiology - Clinical Movement

California State University, Fullerton

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Alexa Gomez