Alexa Gross
Draper,UT
Summary
Caring and compassionate student in medicine well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality.
Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Optimistic medical professional committed to offering quality patient experiences. Skilled at addressing patient needs with compassionate care and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brooks Pest Control
Orem, UT
09.2023 - 05.2024
- Working as the first point of contact for any customer, handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Special Needs Caregiver
Private Client
Draper, UT
09.2021 - 09.2023
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
Commissioned Sales Associate
MPWR
Woodland Hills, CA
05.2022 - 08.2022
- Generate, set, and close appointments from referrals, door to door, social media marketing
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Provide customers with information about solar-powered equipment.
Nordstrom Sales Associate
Nordstrom
Murray, UT
05.2021 - 05.2022
- Employee as a stylist assistant completing paperwork, working with clients and customers, working the floor and register, etc.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Personal Assistant
Private Client
Sandy, UT
02.2020 - 05.2021
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
Commission Sales Associate
LGCY Power
Las Vegas, NV
05.2020 - 11.2020
- Generate, set, and close appointments from referrals, door to door, social media marketing
- Provide customers with information about solar-powered equipment.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Nursing Assistant
Bel Aire Assisted Living
American Fork, UT
07.2019 - 02.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Staff Member/Manager
Country Fan Fest
Tooele, UT
07.2018 - 07.2019
- Wrote out schedule, managed volunteers, organized campsites, organized stage set-up, in charge of clean-up, etc
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Increased employee productivity by implementing efficient work processes and time management strategies.
Psych Tech
Utah State Hospital
Provo, UT
09.2018 - 05.2019
- Cared for and monitored patients, worked with a variety of people and on a great team
- Specifically worked in youth and children department, working with troubled youth day to day.
- Managed crisis situations efficiently by utilizing de-escalation techniques to maintain safety within the facility calmly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
Nursing Assistant
The Charleston Senior Community
Cedar Hills, UT
09.2017 - 08.2018
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
High School Hospital Intern
Intermountain Healthcare
American Fork, UT
09.2017 - 12.2017
- I had the opportunity to intern at the hospital, I had the opportunity to be shadow the CNAs in the MedSurg wing for 8 weeks as well as the Respiratory Therapists for 8 additional weeks
- I had the opportunity to learn and this was a great beginning to my medical career.
- Broadened cultural awareness by participating in school-sponsored diversity initiatives, fostering an inclusive learning environment for all students.
Education
Associate of Applied Science - Medicine (Pre-Medicine)
Utah Valley University
Orem, UT12.2024
High School Diploma -
Lone Peak High School
Alpine, UT05.2018
Skills
- Direct Patient Care
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience and understanding
- Basic Life Support
- Time Management
- Problem-solving skills
- Compassionate Care
- Fast Learner
- Computer Skills
- Team Collaboration
Certification
- CNA
- CPR and BLS
Age
23
Assessments
- Work style, Proficient, 12/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Medical terminology, Proficient, 05/01/24, Understanding and using medical terminology
Timeline
Customer Service Representative
Brooks Pest Control
09.2023 - 05.2024
Commissioned Sales Associate
MPWR
05.2022 - 08.2022
Special Needs Caregiver
Private Client
09.2021 - 09.2023
Nordstrom Sales Associate
Nordstrom
05.2021 - 05.2022
Commission Sales Associate
LGCY Power
05.2020 - 11.2020
Personal Assistant
Private Client
02.2020 - 05.2021
Nursing Assistant
Bel Aire Assisted Living
07.2019 - 02.2020
Psych Tech
Utah State Hospital
09.2018 - 05.2019
Staff Member/Manager
Country Fan Fest
07.2018 - 07.2019
Nursing Assistant
The Charleston Senior Community
09.2017 - 08.2018
High School Hospital Intern
Intermountain Healthcare
09.2017 - 12.2017
Associate of Applied Science - Medicine (Pre-Medicine)
Utah Valley University
High School Diploma -
Lone Peak High School