Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Halsey

Harker Heights

Summary

Developed strong leadership and organizational abilities in fast-paced hospitality environment, looking to transition into new field. Skilled at team management and operational efficiency, with focus on delivering outstanding customer service. Ready to leverage versatile skills to contribute effectively in new professional setting.

Overview

3
3
years of professional experience

Work History

Server Manager

Little Italy-italian Restaurant & Pizzeria
09.2023 - Current
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Veterinary Assistant Intern

El Centro Pet Medical Center
06.2023 - 05.2024
  • Improved clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and animal housing facilities.
  • Provided compassionate care for hospitalized animals, administering medications as directed by the veterinarian team.
  • Facilitated smooth daily operations by maintaining equipment and stocking necessary supplies throughout the clinic.
  • Safely restrained animals during examinations or procedures to minimize stress levels while protecting both patients and staff members from injury risks.
  • Promoted a positive work environment through effective communication with coworkers and veterinarians, fostering efficient teamwork.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Host

Black Bear Diner
02.2023 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Completed daily side work and opening and closing duties without fail.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

High School Diploma -

Harker Heights High School
Harker Heights, TX
05-2024

Skills

  • Exceptional customer service
  • Cash handling
  • Customer service
  • Team collaboration
  • Strong work ethic
  • Cleanliness standards
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change

Timeline

Server Manager

Little Italy-italian Restaurant & Pizzeria
09.2023 - Current

Veterinary Assistant Intern

El Centro Pet Medical Center
06.2023 - 05.2024

Host

Black Bear Diner
02.2023 - 05.2023

High School Diploma -

Harker Heights High School

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