Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

RUIYUAN YU

Boston,MA

Summary

With six years of food and hospitality experience, I have consistently demonstrated effective project management, communication, and follow-up skills. As a dynamic Server Manager at ShuDaXia Hotpot, my focus has been on enhancing customer satisfaction and loyalty through exceptional service and hospitality expertise. By leading teams and fostering guest engagement, I consistently exceed sales targets while efficiently resolving issues. My strong work ethic and critical thinking abilities allow me to provide fast and high-quality customer service in restaurant settings. I am an adaptable professional with expertise in personnel development, team collaboration, and issue resolution with customers, waitstaff, and management.

Overview

10
10
years of professional experience

Work History

Server Manager

ShuDaXia Hotpot
05.2021 - Current
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Led team of servers to consistently meet customer service and sales targets.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enforced compliance with uniform and personal presentation standards.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Server

Happy Lamb
10.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Double Chin
10.2018 - 11.2019
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Teacher

Kwong Kow Chinese School
09.2016 - 12.2018
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Created and developed lesson plans to meet students' academic needs.

Boba Barista

Kung Fu Tea
10.2015 - 11.2016
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Teaching Assistant

Kwong Kow Chinese School
06.2014 - 09.2016
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.

Education

Bachelor of Science - Computer of Science

University of Massachusetts Boston
Boston
05-2020

High School Diploma -

Snowden International High School At Copley
Boston, MA
06-2016

Skills

  • Operating system management
  • Team Training
  • Backup Management
  • Crew Coordination
  • Exceptional customer service
  • Guest Engagement
  • Strong Work Ethic
  • Hospitality service expertise
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Korean
Elementary

Interests

I participate in various sports activities for physical activity, camaraderie, and personal growth

  • Raves and Clubbing
  • Outdoor Recreation
  • Snowboarding
  • Ping-Pong
  • Hiking

Host and participate social events to seek and maintain relations with international students

Timeline

Server Manager

ShuDaXia Hotpot
05.2021 - Current

Server

Happy Lamb
10.2019 - 01.2021

Server

Double Chin
10.2018 - 11.2019

Teacher

Kwong Kow Chinese School
09.2016 - 12.2018

Boba Barista

Kung Fu Tea
10.2015 - 11.2016

Teaching Assistant

Kwong Kow Chinese School
06.2014 - 09.2016

Bachelor of Science - Computer of Science

University of Massachusetts Boston

High School Diploma -

Snowden International High School At Copley

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RUIYUAN YU