Alexa Hickey
Fort Collins,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Compassionate and caring with diligent, detail-oriented and methodical approach to completing routine office tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Alpine Ear Nose and Throat
80525, CO
10.2023 - Current
- Greet and register patients.
- Answering phones.
- Scheduling appointments.
- Creating patient accounts with accuracy.
- Editing data within the patient accounts.
- Communicating with our team regarding patient appointments.
- Triaging calls to the appropriate staff members.
- Collecting and verifying insurance information and making sure it is accurate in all patient accounts.
- Collects payments and balances from patients and correctly balancing all collected monies against receipts.
- Ensure confidentiality of medical records and patient information.
Certified Ophthalmic Assistant
Eye Center of Northern Colorado
Fort Collins , CO
06.2017 - 09.2023
- Patient intake and workup.
- Ophthalmic diagnostic testing.
- Patient counseling and education as needed.
- Awareness of patient flow issues and ability to maintain efficient clinical flow.
- Updating daily schedule by assessing no-shows and add-ins.
- Medical Scribing.
- Answering and returning phone calls and writing scripts as requested by physicians and other departments.
- Stocking and cleaning clinic as needed.
- Facilitating patient experience by assisting physician in overall patient care.
- Assisting other departments with answers to questions, patient triage, etc.
- Understanding and solving patient complaints.
- New hire training.
Perioperative Services Assistant
UCHealth PVH
Fort Collins , CO
06.2013 - 06.2017
- Set up and store required equipment.
- Restock linens and supplies.
- Assisting in transportation and preparation of patients.
- Transporting blood products and specimens.
- Assisting the Perioperative team as needed.
- Providing support service for the patient, to include safe and efficient flow of patient care, cleaning and disinfecting of surgical surfaces, equipment and positioning devices.
Education
High School Diploma -
Centennial High School
Fort Collins 09-2010
Skills
- Organization
- Reliability
- Flexibility
- Communication
- Empathetic
- Patience
- Multitasking
- Strong Work Ethic
- Quick Learner
References
- Ashley Pyle, (573) 826-5900
- Jessica Foster, (970) 218-5624
- Desiree Sattler, (970) 999-2025
Certification
- Certified Ophthalmic Assistant
- Basic Life Support
References
References available upon request.
Timeline
Patient Care Coordinator
Alpine Ear Nose and Throat
10.2023 - Current
Certified Ophthalmic Assistant
Eye Center of Northern Colorado
06.2017 - 09.2023
Perioperative Services Assistant
UCHealth PVH
06.2013 - 06.2017
High School Diploma -
Centennial High School
- Certified Ophthalmic Assistant
- Basic Life Support
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