Alexa Hutton

Hiring and Onboarding:

• Trained new employees on store policies, customer service expectations, and sales techniques to ensure a smooth onboarding experience.

Team Leadership and Development:

• Provided leadership and guidance to a team of sales associates, ensuring high levels of customer service and team productivity.

Customer Service and Satisfaction:

• Addressed customer concerns, resolving issues promptly and professionally to ensure customer satisfaction and repeat business.

Operational Efficiency:

• Ensured a flow of operations by communicating effectively with staff and customers during busy periods, and maintaining an organized and clean store environment.

Customer Service Excellence

• Provided outstanding customer service by assisting customers in finding the right products, answering their questions, and ensuring a positive shopping experience.

Product Knowledge & Fashion Awareness

• Understanding of product range, especially in plus-size fashion, and the ability to recommend items that fit the customer's style and needs.

Sales and Target Achievement

• Prioritized meeting sales goals, promoting in-store promotions, and upselling products in a way that enhances the customer experience.

Team Collaboration and Store Presentation

• Was able to step in where needed, offer assistance, and maintain a positive and cooperative work environment.