Alexa Castillo
San Juan,TX
Summary
Organized with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Host
Longhorn Steakhouse
Weslaco, TX
01.2024 - Current
- Provided a warm welcome to guests upon arrival, offering menus.
- Assisted customers by answering questions related to the menu, restaurant services, and promotional offers.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided customers with accurate wait times and monitored waiting list.
Cashier
Walmart
Donna, TX
08.2022 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Addressed customer inquiries and offered store details.
- Trained new team members in cash register operation, stock procedures and customer services.
Supervisor/Crew Member
Boys and Girls Club
Donna, TX
06.2022 - 08.2022
- Organized a variety of activities for kids such as arts and crafts, sports, games, movies.
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Assisted with check-in and check-out procedures for members and guests.
- Ensured that all equipment was used safely by teaching proper techniques to participants.
Education
High School Diploma -
Psja Early College High School
San Juan, TX05-2021
Skills
- Detail Oriented
- Guest Relations
- Customer Service
- Team player mentality
- Effective Time Management
- Cash Handling
- Organizational Skills
- Multi-tasking
Affiliations
- dancer from the age of 4 to 18 years old
- Love to stay active from being out and about to doing art and crafts
Languages
English
Full Professional
Spanish
Limited
Timeline
Host
Longhorn Steakhouse
01.2024 - Current
Cashier
Walmart
08.2022 - 01.2024
Supervisor/Crew Member
Boys and Girls Club
06.2022 - 08.2022
High School Diploma -
Psja Early College High School