Alexa Jordan
Crestview,FL
Summary
Talented leader with 10+ years of experience with running operations adn applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Loves Travel Stop
01.2021 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Maintained clean and safe environments for staff and customers.
- Developed team members and prepare them to take on higher levels and career paths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Shift Lead
Loves Travel Stop
03.2015 - 01.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Department Lead
Jcpennys
07.2014 - 02.2015
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed team schedules, department projects and quality assurance.
CNA
Sunset Village
08.2012 - 01.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
State Board Licensing - CNA
Waynesville Career Center
Waynesville, MO05.2012
High School Diploma -
Waynesville Sr. High School
Waynesville, MO05.2012
Skills
- Customer Service
- Staff Management
- Microsoft Office
- Business Management Principles
- Staff Training
- High-Pressure Environments
- Workflow Planning
- Management
- Team Leading
- Organization
Timeline
Operations Manager
Loves Travel Stop
01.2021 - Current
Shift Lead
Loves Travel Stop
03.2015 - 01.2021
Department Lead
Jcpennys
07.2014 - 02.2015
CNA
Sunset Village
08.2012 - 01.2013
State Board Licensing - CNA
Waynesville Career Center
High School Diploma -
Waynesville Sr. High School