ALEXA KERNODLE
Acworth,GA
Summary
Self-directed Scheduling Manager with meticulous attention to detail and skill in problem resolution. Strong interpersonal skills with gifts in scheduling and assisting in administrative duties. Skillful in accurately recording legal notes and client information.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Reproductive Biology Associates
08.2023 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Lab Administrator
Reproductive Biology Associates
02.2022 - 08.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Legal Administration Intern
Abbott & Abbott, P.C
09.2019 - 12.2019
- Drafted hundreds of Administrative documents.
- Assisted in the scheduling of Paralegals and Attorneys Appointments and Court Dates.
- Met in person with hundreds of clients to discuss legal filing.
Education
Bachelor of Science - Criminal Justice Minor in Crisis Preparedness
Kennesaw State University
Kennesaw, GASkills
- Proficiency of various Microsoft Programs including Microsoft Office Suite
- Proficiency in Quickbooks Service Autopilot Financial Resources
- Administrative
- Billing
- Clients Confidentiality
- Documentation
- Filing
- Financial
- Legal
- Microsoft Programs
- Scheduling
Appointment Scheduling
Attention to Detail
Timeline
Patient Care Coordinator
Reproductive Biology Associates
08.2023 - 06.2024
Lab Administrator
Reproductive Biology Associates
02.2022 - 08.2023
Legal Administration Intern
Abbott & Abbott, P.C
09.2019 - 12.2019
Bachelor of Science - Criminal Justice Minor in Crisis Preparedness
Kennesaw State University
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