Alexa Kosowsky
Homestead,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven ability to enhance workflow efficiency and train staff effectively. Skilled in order accuracy and exceptional communication, consistently achieving high customer satisfaction and operational excellence. I am very team orientated and do my best to give customers the absolute satisfaction with any job I do
Overview
9
9
years of professional experience
Work History
Server/team Lead
IHOP
Homestead, FL
02.2023 - 12.2025
- Supervised daily operations, ensuring high-quality service and adherence to company standards.
- Trained and mentored new team members in customer service best practices.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Enhanced workflow efficiency by implementing streamlined processes for order management.
Customer Service Represent
Luvs Car Wash
Homestead, FL
05.2021 - 11.2023
- Managed customer inquiries through phone and in-person interactions, ensuring satisfaction and prompt resolutions.
- Provided detailed information on services and promotions to enhance customer engagement and retention.
- Assisted in maintaining cleanliness and organization of the car wash facility to promote a welcoming environment.
- Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
- Trained new staff on operational procedures and customer service best practices, fostering a collaborative team atmosphere.
Front Desk
Matrix Tactical
Cutler Bay, FL
03.2017 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
To Go Specialist
Chilis's Bar and Grill
Homestead, FL
02.2019 - 05.2021
- Prepared and packaged to-go orders following restaurant standards for quality and presentation.
- Maintained cleanliness and organization of to-go station to enhance workflow efficiency.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Assisted in training new team members on procedures and best practices for to-go service.
- Handled customer inquiries and concerns with professionalism, ensuring satisfaction with to-go orders.
- Monitored inventory levels for packaging materials, coordinating restocking as necessary.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2023
Skills
- Active Directory management
- Customer support
- System monitoring
- Data center operations
- Incident management
- Backup strategies
- Server management
- Team member training
- Cash handling
- Exceptional communication
- Safe food handling
- Quality control
- Menu memorization
- Order accuracy
- Policy enforcement
- Service prioritization
- POS system proficiency
- Guest relations management
Timeline
Server/team Lead
IHOP
02.2023 - 12.2025
Customer Service Represent
Luvs Car Wash
05.2021 - 11.2023
To Go Specialist
Chilis's Bar and Grill
02.2019 - 05.2021
Front Desk
Matrix Tactical
03.2017 - 08.2021
High School Diploma -
Homestead Senior High School