Alexa Lara
Brentwood,CA
Summary
Dedicated Medical Assistant with expertise in patient scheduling, HIPAA compliance, and customer service. Proven ability to enhance physician support and optimize clinic operations.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Muir Pulmonary Critical Care
Walnut Creek, CA
09.2024 - 02.2026
- Assisted in patient intake and documentation, ensuring accurate medical records management.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and efficiency.
- Supported physicians during examinations, enhancing patient care through effective communication.
- Performed routine clinical procedures, maintaining high standards of safety and compliance.
- Handled incoming calls and inquiries professionally, providing information and directing concerns to appropriate personnel.
- Processed insurance claims accurately, facilitating timely reimbursements and maintaining compliance with regulations.
Medical Assistant
Marin Community Clinic
San Rafael, CA
07.2022 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Dental Front Office Receptionist
Marin Community Clinic
San Rafael, CA
11.2020 - 07.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between dental staff and patients, ensuring clarity in treatment plans.
- Coordinated insurance verification processes, improving accuracy of patient billing information.
- Maintained organized patient records using electronic health record systems for easy access.
- Assisted in training new front office staff on procedures and clinic protocols.
Shift Supervisor
Starbucks
Mill Valley, CA
11.2018 - 04.2021
- Supervised daily operations, ensuring compliance with company standards and quality control measures.
- Trained and mentored new baristas, fostering a collaborative team environment.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints swiftly, enhancing overall customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
Madrone High School
San Rafael, CAMedical Assistant Certification -
Cal Regional Petaluma Adult School
Santa Rosa, CAPhlebotomy -
Cal Regional West Contra Costa Adult Education
Richmond, CASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Phlebotomy
- CPR
- Immunization administration
- Insurance verification
- Fluent in English and Spanish
- Adaptable
- Prioritizing stat orders
- Conflict resolution
- Insurance authorizations
Timeline
Medical Assistant
Muir Pulmonary Critical Care
09.2024 - 02.2026
Medical Assistant
Marin Community Clinic
07.2022 - 06.2024
Dental Front Office Receptionist
Marin Community Clinic
11.2020 - 07.2022
Shift Supervisor
Starbucks
11.2018 - 04.2021
High School Diploma -
Madrone High School
Medical Assistant Certification -
Cal Regional Petaluma Adult School
Phlebotomy -
Cal Regional West Contra Costa Adult Education