Alexa Lopez
Reynoldsburg
Summary
Dynamic professional skilled in team leadership, critical thinking, and materials management. Recognized for implementing standard operating procedures that improve workflow efficiency and inventory accuracy, with a focus on achieving measurable results.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Willow Wood Pet Resort & Training Center
New Albany, OH
10.2022 - 02.2026
- Implemented standard operating procedures for check-in/check-out processes, enhancing workflow efficiency.
- Collaborated with management to develop promotional strategies that increased client engagement.
- Monitored inventory of supplies, ensuring adequate stock levels for daily operations.
- Conducted performance evaluations for front desk staff, providing constructive feedback for improvement.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the company.
- Collected deposits, fees, and payments.
- Implemented efficient tracking systems to enhance accuracy in inventory management.
- Trained team members on best practices for inventory control and organization.
- Conducted regular audits to identify discrepancies and improve data integrity.
- Streamlined receiving and shipping processes, reducing turnaround times significantly.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Monitored inventory levels to confirm compliance with company policy.
Shift Leader
Jersey Mike's Subs
Reynoldsburg, OH
05.2019 - 10.2022
- Trained and mentored new team members on service protocols and operational standards.
- Implemented inventory management practices to reduce waste and enhance stock accuracy.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored food safety compliance and maintained cleanliness standards in food preparation areas.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
Education
High School Diploma -
K12 Online Learning Academy
Reynoldsburg, OHSkills
- Time management
- Team building and supervision
- Critical thinking
- Decision-making
- Team leadership
- Initiative and Self-motivation
- Stock replenishment
- Materials management
- Inventory audits
- Cycle counting
- Team development
- Problem-solving
- Team motivation
Timeline
Front Desk Supervisor
Willow Wood Pet Resort & Training Center
10.2022 - 02.2026
Shift Leader
Jersey Mike's Subs
05.2019 - 10.2022
High School Diploma -
K12 Online Learning Academy