Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
RESIDENCY
Timeline
Generic

Alexa Marie Groves

Naples

Summary

With a lifelong background of growing up on Marco Island while also working in the restaurant industry making deep personal connection to older adults, having been raised closely by my grandmother and maintaining strong relationships with my great grandparents I bring a genuine passion for senior living and resident centered care these experiences shape, my commitment to provide and compassionate meaningful engagement for seniors, especially those facing challenges such as dementia, Parkinson’s or age related needs I have developed strong, organizational communication and relationship building skills through coordinating events, managing fast, paced environments and creating memorable guest experiences in senior living. I apply these skills to enhance daily life or residence, foster community engagement, and build trust with family seeking the environment for their loved ones. I am especially passionate about the business development and sales side of senior living where I can enjoy connecting with families understanding their needs and guiding them toward the best possible care solution. I take pride and contributing to team success by driving occupants growth, straightening community relationships, and ensuring every interaction, reflects, warm, professionalism, and integrity My goal is to continue enhancing the senior living experience while supporting both residents and families through one of life’s most important transitions. my experience in senior living has been incredibly meaningful and life-changing being part of a building and growing a brand new community from the ground up has strengthen my passion for this industry in my commitment to creating welcoming, engaging environments for residence and families truly feel at home.

Overview

4
4
years of professional experience

Work History

Community Life Assistant

The Watermark at Marco Island
Marco Island, FL
03.2026 - Current
  • Coordinated with outside vendors to bring new programs into the facility, showcasing organizational and time management aptitude.
  • Organized special events for holidays or other occasions to create a sense of community within the facility, utilizing event planning experience.
  • Attended weekly team meetings regarding upcoming events or issues that arose within the facility; contributed valuable insights based on observations made during daily rounds.
  • Oversaw day-to-day group activities of residents in the community.
  • Develop an oversee daily and monthly calendars of activities, events, and enrichment programs Taylor to resident, interstice and abilities.
  • Facilitate social recreational and educational and wellness programs to promote engagement and quality of life.
  • Build relationships with residents and families to understand preferences and encourage participation in community life.
  • Support new resident integration by helping them feel welcomed, included and connected to the community.
  • Maintain communication with nursing staff and leadership to ensure daily operations successful programming.
  • Develop and create structured memory, care, activity, calendars designed to support cognitive engagement, sensory stimulation, social interaction, and overall quality of life or residence, wine, corporate a balance of therapeutic recreational and calming programs throughout the week.

Move-In Coordinator

The Watermark at Marco Island
Marco Island, FL
03.2025 - 02.2026
  • Managed inventory control system to track all furniture, appliances, linens and other household items used during the move-in process.
  • Responded promptly to inquiries from potential residents interested in learning more about available units or amenities offered by the facility.
  • Maintained up-to-date knowledge of facility policies and procedures regarding move-ins, transfers, discharges and other resident transitions.
  • Created detailed reports documenting each step of the move-in process including room assignments, lease agreements, payments received and any additional services requested by the family or resident.
  • Provided outstanding customer service to new residents and their families, ensuring a smooth transition into the community.
  • Demonstrated strong organizational skills in coordinating move-in dates, scheduling deliveries and managing paperwork for incoming residents.
  • Implemented strategies designed to increase efficiency in completing paperwork associated with each move in order to reduce processing time.
  • Developed effective working relationships with vendors to ensure timely delivery of items needed for move-in day.
  • Assisted with coordinating maintenance requests related to move-ins and outgoings.
  • Performed detailed inspections of apartments prior to move-in day to ensure they were ready for occupancy.
  • Autodidactic for software platforms such as Senior Sign, Point Click Care, TELS, PalCare, Accushield etc.
  • Collaborated with nursing directors and nurse on duty to coordinate safe seamless and efficient resident movements.
  • Worked alongside the sales Director to create a smooth and welcoming movement experience for new residence helping residence, and their families feel comfortable, supported and confident during their transition into the community.
  • Created personalized and welcoming, move in experiences by coordinating welcoming gifts, organizing ribbon-cutting celebrations and providing hands on support to residence and their families throughout every step of their new transition.
  • Assisted residence, families, and power of attorney with completing admission paperwork by providing printed packets when needed, highlighting required signatures and offering step-by-step guidance through all documents to ensure understanding in a smooth admissions process.
  • Maintained constant communication and follow up with the residence families to ensure a positive and seamless move-in experience.
  • Conducting outreach to prospective residence through database calls, community, networking, and relationship building efforts during local events and daily activities throughout Marco Island.
  • Lead community tours for prospective residence and families, clearly explaining pricing, available for plans, occupancy levels in the services amenities and lifestyle offered at The Watermark.

Server

La Mesa Taqueria
Marco Island, FL
07.2024 - 05.2025
  • Provided fast, friendly service to customers, offering menu recommendations based on individual preferences.
  • Handled to go orders, ensuring accurate order taking and timely delivery.
  • Maintain teamwork and high paced environment, ensuring excellent service quality.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Used good communication skills to reduce guest dissatisfaction.
  • Memorized menu to help diners make informed meal choices.
  • Assisted with training of new staff members.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Monitored food and beverage levels to satisfy customer needs.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Filled condiment, salt, and pepper, and napkin containers.

Head Hostess

Island Gypsy Cafe & Marina Bar
Isles of Capri, FL
07.2023 - 06.2024
  • Managed reservations and customer check-ins via iPad app, ensuring efficient guest flow.
  • Led a team of hosts to maintain smooth service operations during peak hours.
  • Assisted with phone, orders and inquiries, consistently achieving high satisfaction ratings.
  • Performed daily opening and closing duties such as restocking supplies, setting up tables, and organizing the front desk area.
  • Responded promptly to customer inquiries via email or telephone while adhering to established protocols.
  • Coordinated take-out orders by providing appropriate packaging materials and verifying accuracy before delivery.
  • Flexibly adjusted daily tasks based on shifting needs of the restaurant environment.
  • Developed positive relationships with guests to ensure satisfaction throughout their dining experience.
  • Utilized problem solving strategies to effectively resolve any customer complaints or issues in a timely manner.
  • Collaborated with other departments such as management, kitchen staff, servers. to ensure smooth operations during peak hours of business.
  • Maintained clean and neat workplace and dining room area.
  • Answered phone calls to take reservations and address guest questions and concerns.

Front Desk (Receptionist)

The Salon at JW Marriott
Marco Island, FL
06.2022 - 07.2023
  • Answered phone calls, scheduled appointments, and manage cancellations to ensure smooth operations.
  • Maintained organize inventory of hair and beauty, products, ensuring adequate stock levels.
  • Provided professional customer service to ensure guest felt welcomed and attended to.
  • Served as a public face of organization.
  • Manage the reception area and handling administrative responsibilities.
  • Customer service to ensure smooth daily operations at the salon.
  • Scheduling managing calendars and confirming appointments.
  • Luxury desk welcoming greeting clients with high standard of professional hospitality.
  • Processing point of sale operations, managing credit cards and cash.
  • Handled multi-line phone system and promptly transferred calls.
  • Answered questions about company location and hours of operation.

Education

Highschool Diploma -

Marco Island Academy
FL
12-2024

Skills

  • Determined
  • Reliable
  • Decisive
  • Persuasive
  • Cohesive
  • Diplomatic
  • Respectful
  • Diligent
  • Committed
  • Well Spoken
  • Photographic Memory
  • Teamwork and collaboration
  • Teamwork

PERSONAL INFORMATION

Age: 20

RESIDENCY

Naples, FL

Timeline

Community Life Assistant

The Watermark at Marco Island
03.2026 - Current

Move-In Coordinator

The Watermark at Marco Island
03.2025 - 02.2026

Server

La Mesa Taqueria
07.2024 - 05.2025

Head Hostess

Island Gypsy Cafe & Marina Bar
07.2023 - 06.2024

Front Desk (Receptionist)

The Salon at JW Marriott
06.2022 - 07.2023

Highschool Diploma -

Marco Island Academy