Alexa Mercado
Chicago,IL
Summary
Dedicated Logistics Account Manager, adept in transportation management and operational oversight. Enhanced client satisfaction through proactive problem-solving and organizational skills. Excelled in leadership and team-oriented roles, providing exceptional communication, service standards and efficiency.
Overview
11
11
years of professional experience
Work History
Logistics Account Manager
FLS Transportation Services
08.2022 - Current
- Oversaw 30+ orders daily and notified client of status or potential delays.
- Managed high volume inbox of over 70+ emails/messages daily with client, vendors, carriers and internal team regarding appointments, load details, issues and other inquiries
- Maintained excellent working relationships with client/vendors by efficiently responding to inquiries and complaints
- Support A/R and billing team in collections of past due invoices or documentation for client
- Created and enforced detailed organization processes to increase quality and service standards
- Trained new team members on job duties and client specific procedures for efficient onboarding
Logistics Operations Coordinator
FLS Transportation Services
03.2022 - 08.2022
- Tracked progress of over 40+ loads daily for high volume client to facilitate timely pickup and deliveries
- Managed over 50+ emails and phone calls per day with dispatch, drivers and internal team to regarding status updates or issues
- Communicated delays or issues with account manager and operations team so client can be made aware
- Utilized TMS communication system and logistics software (Revenova) in order to manage movements and provide updates
Cargo Specialist
United States Army Reserve
09.2013 - 09.2019
- Operated heavy/technical machinery such as forklifts, KALMAR, and other military vehicles and equipment
- Implemented and maintained security protocols to safeguard cargo shipments
- Utilized computer systems to manage cargo shipments and accurately track goods
- Created documents of load plans, cargo cleanliness inspections, and transportation processes
Education
Bachelor of Science - Biology
University of Illinois At Chicago
Chicago, IL05.2021
Skills
- Transportation Management
- Operational Oversight
- Client satisfaction
- Leadership and Teamwork
- Communication
- Problem-solving
- Organization
- Time Management
- Adaptability
- Computer Skills
Timeline
Logistics Account Manager
FLS Transportation Services
08.2022 - Current
Logistics Operations Coordinator
FLS Transportation Services
03.2022 - 08.2022
Cargo Specialist
United States Army Reserve
09.2013 - 09.2019
Bachelor of Science - Biology
University of Illinois At Chicago
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