Alexa Monagle
Wilmington,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Restore Hyper Wellness
Wilmington, DE
04.2023 - Current
- Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
- Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Provide in-the-moment feedback and coaching to your team when necessary
- Work with the General Manager to adapt your team to new system procedures, education, and performance expectations
- Ensure all opening and closing procedures are followed, stepping in to complete as needed
- Act as the point of reference for general issues/concerns that may arise while the General Manager is absent
- Serve as an expert on Restore products and services
- Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education
- Lead on the floor and embody Restore’s core values
- Proactively identify and address difficult situations, manage conflict confidently, and escalate issues appropriately
- Make timely and effective decisions regarding customer service issues
- Perform additional duties and responsibilities as assigned by and in the absence of the General Manager
- Regularly check in with Restore members to ensure they achieve their health and wellness goals
- Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team
- Manage declined auto-pays and follow up on expiring credit cards
- Follow up on missed appointments
- The process freezes/terminations son time and sends email communication to members
- Assisted the general manager with store marketing and community outreach.
Medical Receptionist
Cardiology Physicians, P.A.
Wilmington, DE
08.2022 - Current
- Answer incoming calls from the appointment queue and physician’s lines
- Schedule patient appointments
- Register new patient accounts in the EHR system
- Document messages in EHR clearly and accurately to other staff and departments
- Provide exceptional customer service at all times.
Lab tech for Pathology Department
Sinai Hospital Of Baltimore
Baltimore
08.2021 - 06.2022
- Under supervision, receives, processes, and prepares patient specimens (blood, urine, spinal, and other fluids) for laboratory testing
- Serves as the laboratory's front-line representative
- Routinely aliquots, centrifuges, and separates specimens for proper testing
- Communicate with Physicians, PAs, nurses, and other patient care staff.
Education
B.A Chemistry -
University of Lynchburg
05.2021
M.S Forensic Science - Chemistry
Stevenson University
Skills
- Team leadership strength
- Training and development skill
- Workflow Coordination
- Operations Management
- Specimen Preparation
- Critical thinking proficiency
- Specimen Processing
- Clinical lab settings
- Interpersonal and written communication
- Laboratory safety protocols
- Medical Laboratory Procedures
- Medical Terminology
Accomplishments
Student Judicial Board Member November 2017-May 2019
Student Judicial Board Chairperson May 2019 - May 2021
University of Lynchburg EMS Public Relations Officer 2018- December 2019
University of Lynchburg EMS Sergeant December 2019- January 2021
Connections Program Leader 2018-2019
Sigma Alpha Pi, SNT Leader March 2021
Sigma Alpha Pi, Leadership Honor Society; Inducted 2018
Phi Eta Sigma, Academic Honor Society; Inducted 2018
Tri Beta, Biology Honor Society; Inducted 2020
Study Abroad, Croatia, Summer term 2019
Achievement and Persistence Scholarship Recipient
Trustee Scholarship Recipient
Lynchburg Grant Recipient
Individual Leadership Award Nominee
Senior Award Nominee
Timeline
Assistant General Manager
Restore Hyper Wellness
04.2023 - Current
Medical Receptionist
Cardiology Physicians, P.A.
08.2022 - Current
Lab tech for Pathology Department
Sinai Hospital Of Baltimore
08.2021 - 06.2022
B.A Chemistry -
University of Lynchburg
M.S Forensic Science - Chemistry
Stevenson University