Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

ALEXA MOORE

Kannapolis,NC

Summary

Results-driven Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.

Overview

9
9
years of professional experience

Work History

Department Manager

H&M
Pineville, NC
09.2022 - Current
  • Actively prevent loss and ensure the department follows appropriate safety and security guidelines
  • Manage the training and development for the department team in line with H&M best practices
  • Ensure proper scheduling for the department to maximize conversion and enable commercial activities (department moves, Sales, Deals, etc.) keeping within the frame of the hours plan
  • Consistently optimized Staff Sales per Hour (SPH) to meet Weekly Salary Budget
  • Tracked inventories, analyzed and reported sales data, ordered products, and coordinated merchandise shipments
  • Lead team of 16 to increase weekly sales by 13%
  • Lead and manage a team in the Department, ensuring that all tasks are completed efficiently and on time.

Sales Consultant

ENTERPRISE RENT A CAR
Philadelphia, PA
06.2019 - Current
  • Resolved guest complaints promptly and professionally
  • Manage complex contract negotiations and work with legal counsel as required
  • Trained 5 MTʼs to complete and pass their MQIʼs
  • Resolved customer complaints and issues leading to 85% ESQI score 3 consecutive moths
  • Built and continues to maintain effective relationships with peers and upper management
  • Assisted in managing 3 branch locations
  • Contributed in Increasing customer satisfaction (ESQI) score 20% within first 3 months of employment
  • Develop trusted partner relationships with key customers to retain and grow revenues over time

STUDENT ADVANCEMENT STUDENT WORKER

Alumni Engagement Office
Bloomsburg, PA
08.2016 - 05.2019
  • Created guest list for alumni events and assisted in hosting them
  • Analyzed data to be used for professional development and future publication
  • Assisting administrative personnel and professors in providing photocopies and filings
  • Interacting with students via email and phone, addressing any questions or concerns

SALES CONSULTANT

Things Remembered
Philadelphia, PA
12.2017 - 02.2018
  • Set and evaluate personal sales goals each week
  • Contributed to an 8% sales increase by improving lead-generation and sales-tracking methods
  • Maintained a strong knowledge of the company's products, pricing plans, promotions, and service features
  • Helped company attain the highest customer service ratings-earned 100% marks in all categories including communication skills, listening skills, and problem resolution

GUEST RELATIONS

Philadelphia Zoo
Philadelphia, PA
06.2017 - 08.2017
  • Ensured that each guest received outstanding service
  • Provided members with applicable information on membership policies and programs

GUEST RELATIONS

Life Insurance
Blue Bell, PA
06.2017 - 08.2017
  • Assisted Union Members with work benefits and aided them in understanding their eligibility and entitlement to benefits
  • Recruited members for our Benefit Coordinators Team

CHILD CARE ASSISTANT

Just About Me Learning Academy
Philadelphia, PA
12.2015 - 08.2016
  • Communicated with children's parents or guardians about daily activities, behaviors, and related issues
  • Facilitated engagement in educational activities and involvement in allotted classroom learning time

Education

BACHELOR'S - BUSINESS MANAGEMENT

BLOOMSBURG UNIVERSITY
Bloomsburg, PA
05.2019

Skills

  • Microsoft Office Suite
  • Sales Force
  • ACE system
  • Data Entry and Analysis
  • Written and verbal communication
  • Risk Assessment
  • Delegation
  • Detail-oriented and results-oriented
  • Critical thinking and problem solving
  • Customer service

Assessments

Management & Leadership Skills: Impact & Influence, Highly Proficient

Timeline

Department Manager

H&M
09.2022 - Current

Sales Consultant

ENTERPRISE RENT A CAR
06.2019 - Current

SALES CONSULTANT

Things Remembered
12.2017 - 02.2018

GUEST RELATIONS

Philadelphia Zoo
06.2017 - 08.2017

GUEST RELATIONS

Life Insurance
06.2017 - 08.2017

STUDENT ADVANCEMENT STUDENT WORKER

Alumni Engagement Office
08.2016 - 05.2019

CHILD CARE ASSISTANT

Just About Me Learning Academy
12.2015 - 08.2016

BACHELOR'S - BUSINESS MANAGEMENT

BLOOMSBURG UNIVERSITY

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