Alexa Oldman-Shomin
Advanced Dermatology & Cosmetic Surgery
Petoskey,MI
6
years of professional experience
Experienced Mohs Medical Assistant supporting 22 Mohs surgeries, 3 excision surgeries, and 10 follow ups/suture removals per shift with strong patient communication, health code compliance, and calm coordination from service roles that required attentiveness, pace, and accurate handling of time-sensitive requests. Supports a welcoming, organized patient experience by keeping interactions clear, maintaining sanitation standards, and adapting quickly in structured, fast-moving settings. Extensive knowledge of medical regulations and policies.
Work History
Medical Assistant
2 Years 4 Months- Assisted dermatologists during procedures, ensuring adherence to safety protocols and best practices.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted patient intake assessments, documenting medical histories accurately and thoroughly.
- Collaborated with team members to streamline office workflows and improve patient experience.
- Assisted in preparing 22 patients for Mohs surgery such as injecting local anesthesia, ensuring comfort and understanding of procedures.
- Coordinated patient appointments and follow-ups, optimizing scheduling efficiency within the clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted surgeons during surgery, including preparing a sterile field and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Played an essential role in medical records management, including filing, organizing and scanning documents.si
- Played an essential role in medical records management, including filing, organizing and scanning documents.
Server
2 Months- Present menus, answer questions, and make recommendations regarding food and beverage selections.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Properly clean and set tables between uses, and quickly turnover tables for the waiting guests.
- Professionalism and thoroughness.
- Followed all health department regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Accommodating requests for dietary restrictions by acting as a liaison between customers and kitchen staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server and Hostess
2 Years 10 Months- Follow all health department regulations.
- Provide excellent customer service to guests to ensure satisfaction.
- Cooperate and communicate with all serving and kitchen staff.
- Properly clean and set tables between uses, and quickly turnover tables for the waiting guests.
- Collect and process payments from customers correctly and responsibly.
- Promptly address customer service issues and refer customers to management when necessary.
- Accommodating requests for dietary restrictions by acting as a liaison between customers and kitchen staff.
- Cleaning up quickly after guests leave.
- Developing relationships with customers who continue to come back and request to sit at my assigned tables.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Job Shadowing
2 Months- Shadowed Dr. Statler at LTBB Health Clinic to observe pediatric practices
- Observed physical exams, well-child visits, and necessary communication between other staff members
- Assisted with communication of information between Dr. Statler and Clinic's front desk operator
- Observed referral process
Education
Bachelor of Science - Neuroscience
- Dean's List Fall Semester 2023
- Served on the board for Native American Indigenous Student Organization's (NAISO) 2020 Powwow Committee
- Cultural Programmer, NAISO—Managing cultural activities and programs for the 2020 to 2021 academic year
- Worked with Dr. Tsui-Sui Annie Kao on a Mindful Eating Research Project conducted through MSU College of Nursing
- Majored in Neuroscience—Behavioral and Systems Concentration
- GPA: 3.8
High School Diploma
- Graduated Cum Laude
- Freshman Basketball team from 2015 to 2016—Post player; 20+ hours per week
- Junior Varsity basketball team from 2016 to 2017—Post player; 20+ hours per week
- Volunteered at Little Traverse Bay Bands Head start teaching the students to powwow dance and reading to them during story time
Skills
Customer service
Teamwork
Communication skills
Guest relations
Conflict resolution
Time management
Time management
Teamwork
Patient scheduling; booking follow-ups or visits
Injection of local anesthesia
Communication; handling phone calls and greeting visitors
Exam prep; maintaining sanitation and sterilization of instruments
Adaptability; thriving in fast-paced clinics
Calming nervous or frightened patients
Charting data accurately to protect patient health information
Awards
Cum Laude: GPA 3.5
Timeline
Medical Assistant
Advanced Dermatology & Cosmetic Surgery
04.2024 - CurrentRead More
Server
Vernales Restaurant
06.2023 - 08.2023Read More
Job Shadowing
LTBB Health Clinic
06.2022 - 08.2022Read More
Server and Hostess
Pierson’s Grille & Spirits
10.2020 - 08.2023Read More
Michigan State University
Bachelor of Science from Neuroscience
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Petoskey High School
High School Diploma
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