Alexa Ortiz
San Antonio,TX
Summary
28 year old medical esthetics student looking for opportunity to build my experience in a workplace that is apart of something bigger. Very interested in healthcare, community services, and anything creative. I am very determined, hard working, upbeat, and would love to use my skills toward a job that has a sense of purpose or element of creativity.
Overview
7
7
years of professional experience
Work History
Specialty Benefits Rep
UnitedHealth Group
San Antonio
03.2022 - Current
- Claims & benefits for dental & vision insurance
- Submitting claims for adjustment, going over benefits and coverage, making dental appointments for members, going over claims and guidelines for coverage with both providers and members
- Verifying insurance with providers and members, going over dental/vision history and records
- Submitting grievances for members
- Did all of these functions for multiple big dental insurances such as UnitedHealth Care, BSCA, Lincoln Financial, Healthnet of CA, Medicare, Medicaid for all states.
Daycare Teacher
Alphabetz Montessori
San Antonio
12.2022 - 03.2023
- Taking care of infant classroom
- Changing the children hourly, putting them to sleep for nap time, doing feedings according to their feeding schedule, and many more.
Part Time Customer Service Associate
HEB
08.2020 - 01.2022
- Part time position
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Beauty Advisor
Lancôme Cosmetics / Dillard's
San Antonio
06.2019 - 06.2020
- Selling makeup/skincare products according to customers skincare needs
- Recruiting, cleaning area regularly, restocking, doing makeup on customers, recommending Lancôme items, calling out to customers on new offers and sales, meeting sales goals.
Customer Service Representative
QVC
San Antonio
06.2018 - 06.2019
- Correcting billing, taking orders, processing returns and refunds, handling diverse customer issues with orders, delivery, and billing.
Member Service Representative
Healthways/Sharecare
San Antonio, TX
06.2017 - 03.2018
- CareNet call center
- As a member service rep for healthways/sharecare, I helped people monitor and schedule their biometric screenings (physicals) and their incentive points, schedule health coaching calls, and confirmed steps they needed to take to complete our incentive program according to their health insurance
- I also did other things such as web navigation, password resets, and helped our members redeem their incentive points.
Education
Associate in Pre-nursing/Biology -
Northwest Vista College (current student)
Permit, pending license in Esthetics -
Vogue College of Cosmetology
High school or equivalent -
victory learning center
01.2015
Skills
- Sales
- Medicare
- Customer service
- Communication skills
- Microsoft Office
- Benefits Explanation
- HIPAA verification
- Dental/Vision terminology
- Some medical terminology
Relocation
San Antonio, TX
Timeline
Daycare Teacher
Alphabetz Montessori
12.2022 - 03.2023
Specialty Benefits Rep
UnitedHealth Group
03.2022 - Current
Part Time Customer Service Associate
HEB
08.2020 - 01.2022
Beauty Advisor
Lancôme Cosmetics / Dillard's
06.2019 - 06.2020
Customer Service Representative
QVC
06.2018 - 06.2019
Member Service Representative
Healthways/Sharecare
06.2017 - 03.2018
Associate in Pre-nursing/Biology -
Northwest Vista College (current student)
Permit, pending license in Esthetics -
Vogue College of Cosmetology
High school or equivalent -
victory learning center