Alexa Panepinto
Rochester,New York
Summary
Experienced with optimizing multi-site operations to drive efficiency and performance. Utilizes strong leadership and strategic planning skills to enhance team collaboration and operational outcomes. Track record of effective conflict resolution and resource management.
Overview
10
10
years of professional experience
Work History
Area Operations Manager
Dave and Buster’s
Rochester, NY
08.2019 - Current
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led training programs for staff on customer service excellence and operational standards.
- Streamlined operational workflows to enhance team efficiency and service delivery.
- Developed staff scheduling processes to ensure optimal coverage during peak hours.
- Analyzed customer feedback to drive enhancements in service quality and guest experiences.
- Fostered a culture of safety by enforcing compliance with health regulations and protocols.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Server/Bartender
Dave and Buster’s
Rochester, NY
02.2016 - 08.2019
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with team members to ensure smooth dining operations and efficient service flow.
- Managed multiple tables simultaneously, prioritizing guest needs for timely food and beverage delivery.
- Assisted in training new staff on menu knowledge and service procedures to maintain quality standards.
- Processed orders accurately using POS system to streamline transactions and minimize errors.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Sales Associate
Old Navy
Rochester, NY
12.2015 - 02.2016
- Provided exceptional customer service, enhancing shopping experience and fostering loyalty.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on sales techniques and customer engagement strategies.
Education
Gates-Chili High School
Rochester, NY06.2012
Skills
- Performance analysis
- Excellent interpersonal skills
- Operational efficiency
- Standard operating procedures
Timeline
Area Operations Manager
Dave and Buster’s
08.2019 - Current
Server/Bartender
Dave and Buster’s
02.2016 - 08.2019
Sales Associate
Old Navy
12.2015 - 02.2016
Gates-Chili High School