Alexa Parent
Grand Rapids
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Frosty Boy Of Cascade
05.2022 - 09.2025
- Trained and mentored new employees to maximize team performance.
- Assisted in opening a new location. Involved in setup/layout, training, and menu.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw unloading and stocking of inventory in store.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Bachelor of Arts - Business
Grand Vally State University
Allendale05.2026
Associate of Arts - Business
Grand Rapids Community College
Grand Rapids, MI08.2024
High School Diploma -
Forest Hills Central High School
Grand Rapids, MI05.2022
Skills
- Quality Assurance
- Equipment Troubleshooting
- Cash Handling
- Energetic and Enthusiastic
- Tech-Savvy
- Handling Customer Complaints
- Opening and Closing Procedures
- Staff Training and Mentoring
Timeline
Shift Manager
Frosty Boy Of Cascade
05.2022 - 09.2025
Bachelor of Arts - Business
Grand Vally State University
Associate of Arts - Business
Grand Rapids Community College
High School Diploma -
Forest Hills Central High School
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