Alexa Parra Rodriguez
Dallas,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Metro PCSInc
Dallas, TX
03.2024 - 04.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collected deposits or payments and arranged for billing.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Pawnbroker
Cash of America
Dallas, TX
08.2023 - 04.2024
- Verified authenticity and value of items brought in for pawning or selling.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Customer Service Representative
Globe Life And Accident Insurance Company
Dallas, YX
03.2022 - 12.2023
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX05-2022
Skills
- Customer service
- Technical support
- Data entry
- Product knowledge
- Sales processing
- Employee training
- Effective communication
- Problem solving
- Understanding customer needs
- Teamwork
- Sales closing
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Metro PCSInc
03.2024 - 04.2025
Pawnbroker
Cash of America
08.2023 - 04.2024
Customer Service Representative
Globe Life And Accident Insurance Company
03.2022 - 12.2023
High School Diploma -
Thomas Jefferson High School