Alexa Pobanz
Bay City
Summary
Dynamic professional with a proven track record at Bay County District Court, blending complex problem-solving with relationship building to enhance operational efficiency. Excelled in roles requiring meticulous records management and sales expertise, significantly boosting court and store performance. Skilled in Microsoft Office and cash register operation, adept at fostering customer loyalty and streamlining processes.
Overview
22
22
years of professional experience
Work History
Sales Clerk
Bath and Body Works, Limited Brands
11.2011 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
Judicial Secretary/Court Recorder
Bay County District Court
09.2004 - Current
- Collaborated with judges to draft opinions, demonstrating strong attention to detail and knowledge of legal terminology.
- Expedited communication between parties with timely preparation and distribution of correspondence.
- Facilitated successful hearings by anticipating needs of involved parties and providing appropriate accommodations or assistance as needed.
- Enhanced court efficiency by managing daily schedules, appointments, and meetings for the judge.
Court Clerk
Bay County District Court
08.2003 - 09.2004
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
Bachelor of Arts - History
Saginaw Valley State University
Bay City, MI12-2006
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Complaint resolution
- Relationship building
- Microsoft office
- Records management
- Complex Problem-solving
Accomplishments
- Completed Michigan Electronic Court Recorder Certification in 2004
- Adhered to all state and federal guidelines and policies to transcribe thousands of legal documents, including timely and knowledgeable filing procedures.
- Captured verbatim testimonies for thousands pf official courtroom trials, preliminary examinations, and pre-trial hearings.
- Juggled a full judicial calendar with hundreds of cases per week.
Timeline
Sales Clerk
Bath and Body Works, Limited Brands
11.2011 - Current
Judicial Secretary/Court Recorder
Bay County District Court
09.2004 - Current
Court Clerk
Bay County District Court
08.2003 - 09.2004
Bachelor of Arts - History
Saginaw Valley State University
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