Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Alexa Ponce

Elmhurst,NY

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Cashier

Rego Park Cafe
12.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Server

Juniors Restaurant and Bakery
09.2024 - 09.2025
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

Bachelor of Arts - Public Administration

John Jay College of Criminal Justice
New York, NY
05-2028

Skills

  • Hospitality service expertise
  • High volume dining
  • Guest relations management
  • Suggestive selling
  • Foreign language proficiency
  • Customer feedback management
  • Hostess support

Languages

Spanish

Timeline

Server

Juniors Restaurant and Bakery
09.2024 - 09.2025

Cashier

Rego Park Cafe
12.2022 - 03.2023

Bachelor of Arts - Public Administration

John Jay College of Criminal Justice

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