Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa Graham

Madison Heights

Summary

Detail oriented bartender with proven expertise in team leadership, cash handling, and customer relationship management. Committed to delivering exceptional service in high-pressure, high-volume environments in order to provide a positive customer experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bartender

The Masonic Temple
Detroit
02.2024 - Current
  • Mixed and served beverages in a fast-paced environment.
  • Maintained cleanliness of bar area and equipment.
  • Assisted customers with drink selections and menu inquiries.

Managing Bartender

The Old Shillelagh
Detroit
06.2014 - Current
  • Managed bar operations, ensuring efficient service during high-volume hours.
  • Trained and mentored new bartenders on drink preparation and customer service.
  • Maintained cleanliness and organization of the bar area for optimal workflow.
  • Resolved customer complaints promptly, ensuring a positive dining experience.
  • Hired, trained, scheduled, evaluated, and supervised bar staff members.
  • Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.

Restaurant Manager

Dairy Dan
Westland
02.2001 - 06.2024
  • Managed daily restaurant operations to ensure smooth service delivery.
  • Oversaw staff training and development to enhance team performance.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained detailed records of sales transactions and daily shift reports.

Education

Bachelor of Science - Human Resources Management

Easter Michigan University
Ypsilanti, MI
06-2014

Associate of Science - Business Administration

Schoolcraft College
Livonia, MI
06-2010

Skills

  • Cash handling
  • Customer relationship management
  • Team leadership
  • Problem solving
  • Effective communication
  • Attention to detail
  • Multitasking Abilities

Certification

ServSafe Certified

Timeline

Bartender

The Masonic Temple
02.2024 - Current

Managing Bartender

The Old Shillelagh
06.2014 - Current

Restaurant Manager

Dairy Dan
02.2001 - 06.2024

Bachelor of Science - Human Resources Management

Easter Michigan University

Associate of Science - Business Administration

Schoolcraft College
Alexa Graham