Alexa Ramos
Fort Lauderdale
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
3
3
years of professional experience
Work History
Store Manager
Grupo Limonada
03.2023 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Grupo Limonada
02.2021 - 11.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL08.2021
High School Diploma -
J.P. Taravella
Coral Springs, FL07.2020
Skills
- Revenue Generation
- Partnership Building
- Team Development
- Hourly Shift Management
- Project Management
- Customer Service Management
Languages
Spanish
Native or Bilingual
Software
ExMicrosoft Word, Excel, Google suite
Timeline
Store Manager
Grupo Limonada
03.2023 - 01.2024
Assistant Manager
Grupo Limonada
02.2021 - 11.2022
Associate of Arts -
Broward College
High School Diploma -
J.P. Taravella