Alexa Rangel
HOMESTEAD,FL
Summary
With 10 years of experience in customer service-focused roles, I have developed strong communication, conflict resolution, and problem-solving skills while working with diverse members of the public. I take pride in providing professional, respectful service and helping resolve issues efficiently and calmly. My background has taught me how to handle high-volume interactions, remain detail-oriented under pressure, and build positive relationships with customers, residents, contractors, and coworkers alike.
Overview
10
10
years of professional experience
Work History
Permit Clerk
City of Homestead
Homestead, FL
10.2025 - Current
- Aid Sr. Permit Clerk, Inspectors, Building Officials, Asst. Director and Director as needed.
- Process plans and permits in CommunityPlus & EPL software systems.
- Assist plan examiners and inspectors in the flow of the plan review and inspection processes.
- Assist in the scheduling of inspections.
- Create invoices and issue to clients as required.
- Input documents and maintain electronic permit records.
- Provide knowledgeable information to the public in both English & Spanish.
- Assisted residents in navigating permit requirements and documentation procedures efficiently.
Development Services Operator
City of Homestead
Homestead, FL
05.2025 - 10.2025
- Answer and route incoming calls in a professional and timely manner.
- Assist customers over the phone with questions regarding permit status and inspections.
- Schedule inspections for customers utilizing Community Plus system.
- Maintain daily inspection reports in an organized manner, compliant with department requirements.
- Provide assistance to Senior Permit Clerks, Inspectors, Plan Reviewers, Department Supervisor.
- Register, process, and file documents including contractor registrations.
- Provide general information to the public regarding services, procedures, and requirements in both English and Spanish.
Medical Records
Community Medical Group
Miami, FL
08.2024 - 02.2025
- Processed and maintained medical records of clinic patients in a manner consistent with medical, administrative, ethical, legal and regulatory requirements.
- Maintained medical records using EHR system
- Broke down discharged patients’ records to upload them properly into EHR.
- Properly uploaded past medical records.
- Logged in and out physician orders.
- Processed and scanned patient documents into the EHR
- Maintained documents to assure confidentiality of patient information.
- Monitored check in and check out of patient charts by corresponding professional staff.
- Processed subpoenas and other legal requests.
- Ensured that all HIPAA standards were complied.
Unit Secretary/Clerk
University of Miami Health System
Miami, FL
07.2021 - 11.2023
- Consistently initiated positive communication with the patients, family members, nurses and physicians in a courteous manner.
- Assured that all pertinent information and forms were sent to the receiving unit when patients were transferred.
- Utilized time constructively and in an organized manner to accomplish assigned responsibilities.
- Maintained a clean, safe, and functional work area in the Nursing Station
- Received and relayed messages, physicians’ orders, answered routine questions, and transferred calls to appropriate areas and individuals.
- Initiated and assembled admission charts within 15 minutes of patients' arrival to the unit and always maintained them in order.
- Ensure appropriate resources, equipment, and supplies were always available.
Member Contact Center Representative
Educational Federal Credit Union
Miami, FL
12.2020 - 08.2021
- Built and strengthened member relationships by leveraging excellent interpersonal and communication skills.
- Processed monetary transfers, loan payments, payoffs, and cash advances.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Guided members with online banking, wire transfers, and e-Alerts
- Assisted members with setting up accounts, providing loan application information and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
Bilingual Youth Care Worker
Healthcare Support Staffing
Homestead, FL
04.2018 - 11.2020
- Assisted youth with obtaining resources such as food, clothing and shelter. Liaised with community leaders to organize youth empowerment programs and activities.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Executive Administrative Assistant
Duran Construction Services
Homestead, FL
03.2016 - 04.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Executed record filing system to improve document organization and management. Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Produced accurate office files, updated spread sheets and crafted presentations to support executives and boost team productivity.
Education
High School Diploma -
Terra Environmental Research Institute
Miami, FL06-2016
Skills
- Multi-Tasking & Prioritization
- Data Confidentiality
- Microsoft Office
- Effective Communication
- Data Entry
- Adaptability
- Public & Customer service
- Critical Thinking
- Self-Motivation and Initiative
- Team Collaboration
Timeline
Permit Clerk
City of Homestead
10.2025 - Current
Development Services Operator
City of Homestead
05.2025 - 10.2025
Medical Records
Community Medical Group
08.2024 - 02.2025
Unit Secretary/Clerk
University of Miami Health System
07.2021 - 11.2023
Member Contact Center Representative
Educational Federal Credit Union
12.2020 - 08.2021
Bilingual Youth Care Worker
Healthcare Support Staffing
04.2018 - 11.2020
Executive Administrative Assistant
Duran Construction Services
03.2016 - 04.2018
High School Diploma -
Terra Environmental Research Institute