SHONDELL URIZAR
Caldwell,USA
Summary
Resourceful and adaptable professional with a diverse background in legal administration, customer service, data entry, logistics, and office support. Adept at managing multiple priorities with a calm, solutions-oriented approach. After taking the time to raise and homeschool my children, I bring strengthened skills in time management, problem-solving, communication, and multitasking, ready to contribute value immediately in a fast-paced administrative or clerical environment.
Overview
15
15
years of professional experience
Work History
Court Clerk
Canyon County Courthouse
01.2024 - 01.2025
- Processed court payments, fines, and filing fees using Point & Pay, Odyssey, and File & Serve.
- Performed high-volume, accurate data entry for court filings and legal documents.
- Managed inbound calls, answered procedural questions, and triaged tasks for appropriate departments.
- Assisted attorneys, court staff, and the public with case information while maintaining confidentiality.
- Updated multiple platforms to ensure timely workflow and compliance.
- Coordinated front-desk operations, including file management and document verification.
Stay-at-Home Mom
01.2018 - 01.2025
- Designed and taught customized homeschool curricula across multiple grade levels.
- Created lesson plans, tracked academic progress, and adjusted teaching methods.
- Balanced household management, education, transportation, and schedules.
- Organized appointments, extracurricular activities, and daily routines.
- Guided emotional development and resolved behavioral challenges.
- Managed household and educational budgeting.
- Adapted to changing needs with resilience and resourcefulness.
Postal Clerk
United States Post Office
04.2016 - 03.2018
- Delivered high-level service to walk-in customers.
- Promoted USPS services such as tracking and insurance.
- Weighed, sorted, and classified letters and packages.
- Assisted customers with address changes and mail issues.
- Maintained attention to detail in sorting and documentation.
Customer Service Representative / Data Entry Specialist
Stat Pads
01.2015 - 04.2016
- Entered and maintained high volumes of data accurately.
- Generated monthly Excel reports.
- Handled customer inquiries in a fast-paced call center.
- Ensured confidentiality and integrity of sensitive data.
- Supported internal operations with administrative tasks.
AmeriCorps VISTA – Program Support
Idaho Commission for Libraries
07.2014 - 01.2015
- Supported statewide library initiatives and board operations.
- Collected, analyzed, and reported program data.
- Wrote and published weekly event articles.
- Recruited and supervised more than 40 volunteers.
- Updated website content to maintain engagement.
Bartender / Mid-Manager
Red Robin Gourmet Burgers
11.2009 - 02.2014
- Delivered high-volume customer service.
- Managed inventory and vendor orders.
- Trained and supported new employees.
- Built customer relationships through attentive service.
- Handled complaints with professionalism.
Education
Associate of Science - Social Work
Georgia Perimeter College
Decatur, GA05.2015
Skills
- Legal Clerical Support & Court Procedures
- Customer Service Excellence
- Data Entry & Records Management
- Multi-Tasking & Prioritization
- Microsoft Office Suite & Outlook
- High-Volume Call Management
- Payment Processing (Point & Pay)
- Case Management Systems (Odyssey, File & Serve)
- Communication & Conflict Resolution
- Scheduling & Logistics
- Team Collaboration
- Problem Solving & Adaptability
- Volunteer Coordination
- Document review
- Financial transactions expertise
Timeline
Court Clerk
Canyon County Courthouse
01.2024 - 01.2025
Stay-at-Home Mom
01.2018 - 01.2025
Postal Clerk
United States Post Office
04.2016 - 03.2018
Customer Service Representative / Data Entry Specialist
Stat Pads
01.2015 - 04.2016
AmeriCorps VISTA – Program Support
Idaho Commission for Libraries
07.2014 - 01.2015
Bartender / Mid-Manager
Red Robin Gourmet Burgers
11.2009 - 02.2014
Associate of Science - Social Work
Georgia Perimeter College