Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Rettig

Fond Du Lac,WI

Summary

Proven leader with a track record of enhancing efficiency and experience at South Hills Golf and Country Club. Excelled in team management and customer service, significantly improving employee retention and member satisfaction. Skilled in inventory control and multitasking, proficient in solving complex problems. Demonstrates exceptional attention to detail and a commitment to excellence with a strong desire to get the job done right and enjoy the process from start to finish.

Overview

18
18
years of professional experience

Work History

Dining Manager

South Hills Golf and Country Club
06.2021 - Current
  • Oversaw inventory management of front of house supplies.
  • Increased employee retention rates through proactive hiring practices, competitive compensation packages, and supportive work environment.
  • Developed strong relationships with members maximizing their experience
  • Spearheaded successful private event planning efforts by working closely with event coordinator to create customized event layouts and memorable experiences.
  • Built weekly server and busser work schedules based on staff availability and request offs
  • Streamlined operations for increased efficiency by implementing scheduling procedures and staff training protocols.
  • Facilitated smooth front-of-house operations by coordinating with kitchen staff to ensure timely food preparation and delivery to guests.
  • Implemented food safety standards and practices, maintaining a clean and safe dining environment for guests.
  • Enhanced team morale and performance through regular feedback meetings, recognition of achievements, and professional development opportunities.
  • Addressed customer complaints promptly with empathy while taking corrective actions when necessary to ensure overall satisfaction levels remain high.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Led planning, set up and takedown for special events.

Exercise Specialist

Integrated Physical Medicine
08.2011 - 10.2016
  • Coached and demonstrated proper exercise techniques, achieving commendations for motivational approach to fitness.
  • Collaborated with physical therapists to design effective rehabilitation programs for clients recovering from injuries or surgeries.
  • Expanded client base through targeted marketing efforts, such as hosting informational booths on various health and wellness topics at fairs.
  • Ensured safe exercise practices by demonstrating proper form and technique for each exercise in the program.
  • Developed rapport with clients by providing exceptional customer service, addressing concerns promptly, maintaining open lines of communication throughout their health journey.
  • Inspired positive lifestyle changes in clients by sharing personal experiences, resources, and strategies for maintaining long-term commitment to health and fitness goals.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.

Teller Supervisor

BMO Harris Bank
06.2006 - 08.2011
  • Completed highly accurate, high-volume money counts via both manual counting and machines.
  • Enhanced teller accuracy by conducting regular training sessions on transaction processing and customer service standards.
  • Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
  • Addressed and resolved escalated customer issues, turning potential negative experiences into positive ones.
  • Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
  • Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
  • Reduced errors by implementing strict audit procedures and monitoring daily transactions.
  • Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.

Education

Certification -

National Personal Training Institute
Chicago, IL

High School Diploma -

Peotone High School
Peotone, United States
05.2003

Skills

  • Employee Scheduling
  • Attention to Detail
  • Fine-dining expertise
  • Customer Service
  • Team Management
  • Inventory Control
  • Reliable and Responsible
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Catering Services

Timeline

Dining Manager

South Hills Golf and Country Club
06.2021 - Current

Exercise Specialist

Integrated Physical Medicine
08.2011 - 10.2016

Teller Supervisor

BMO Harris Bank
06.2006 - 08.2011

Certification -

National Personal Training Institute

High School Diploma -

Peotone High School

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Alexa Rettig