Alexa Ruffin
Chicago,Illinois
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
CMG Property Management
Chicago, Illinois
8 2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Assistant Manager
CMG Property Management
Chicago, IL
05.2021 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Specialist
CMG Property Management
Chicago, Illinois
01.2019 - 05.2021
- Showed apartments to potential tenants and answered questions regarding community.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Managed over 50+ leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Education
Associate of Applied Science - Business and Management
Robert Morris University
Chicago, Illinois 09.2017 - 05.2020
Skills
BlueMoon
Yardi Systems
RentCafe
Outlook
Excel
Microsoft Word
Customer Relationship Management (CRM)
Occupancy Management
Certification
Notary
Timeline
Assistant Manager
CMG Property Management
05.2021 - 08.2022
Leasing Specialist
CMG Property Management
01.2019 - 05.2021
Associate of Applied Science - Business and Management
Robert Morris University
09.2017 - 05.2020
Notary
Assistant Manager
CMG Property Management
8 2022 - Current
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