Rayshell Mullins
Charlotte,USA
Summary
Dynamic Assistant Manager with proven success at Dasmen Residential, excelling in property management and customer service. Expert in rent collection and compliance, achieving high occupancy rates while effectively resolving resident issues. Proficient in Yardi and conflict management, demonstrating strong leadership and negotiation skills to enhance community satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dasmen Residential
North Carolina
01.2022 - Current
- Effectively communicate with owners, residents, and vendors.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statues.
- Managed a community of 267 units.
- Pursue delinquent rents and evictions.
- Completed month end close and submitted reports requested by supervisor in a timely manner.
- Worked closely with assistant manager to maintain high level occupancy.
- Maintained files, reviewing all tenants move in and recertification paperwork.
- Supervised maintenance staff and workflow completion.
- Handle resident complaints by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Conducts property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance.
Ass. Manager
S.L. NUSBAUM Realty Co.
Charlotte, NC
07.2020 - 01.2022
- Ensure property is rented to fullest capacity.
- Handle inquiries from prospective new residents.
- Utilize marketing strategies to secure prospective residents.
- Ensure that all rent and late fees are collected and posted in a timely manner.
- Ensure that all bank deposits are made daily.
- Pursue delinquent rents and evictions.
- Screen applicants according to the low-income tax credit program.
- Carefully Ensure all tax credit paperwork is complete and receive approval from Compliance Department.
- Confirm all leases and corresponding paperwork are complete and input into RCRS software system accurately and in a timely manner.
- Handle resident complaints by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Ensures the property’s maintenance team members complete resident service requests.
- Conducts property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance.
- Review all notices to vacate to determine the reason of the move out.
Leasing Agent
Solomon Organization
Matthews, NC
10.2018 - 07.2020
- Greet Prospects, Residents, Vendors, and other visitors.
- Conduct background screenings, rental, and employment verifications.
- Follow-up with prospects via phone and email.
- Market via Craigslist and other media outlets.
- Inspect Make-Ready units upon vacate and before move-in.
- Enter rent payments.
- Input and distribute work orders.
- Sparkle models units in preparation for daily tours.
- Follow-up with current residents concerning renewals.
Leasing Consultant
Gross Builders
Charlotte, NC
06.2017 - 10.2018
- Conducted tours of the community with prospects.
- Screened applicants according to company policies and procedures.
- Completed all new move ins and renewal paperwork, collected application fees and deposits.
- Entered rent payments and guest cards daily.
- Monitored local market trends.
- Inspected apartments to verify the unit was moved in ready.
- Worked with maintenance staff to verify work orders were completed.
- Conduct regular inspection of the property and recommend improvement as necessary.
- Assisted with all duties assigned by property manager.
Leasing Agent
BG Staffing - BG Multifamily
Charlotte, NC
03.2017 - 06.2017
- Lease up newly constructed property
- Conducted tours of the community with prospects
- Screened applicants according to company policies and procedures.
- Completed all new move ins and renewal paperwork, collected application fees and deposits.
- Entered rent payments and guest cards daily.
- Monitored local market trends.
- Inspected apartments to verify the unit was moved in ready.
- Worked with maintenance staff to verify work orders were completed.
- Conduct regular inspection of the property and recommend improvement as necessary.
- Assisted with all duties assigned by property manager.
- Leased up new constructed property
Education
Graduate degree - Nursing
Capital Region BOCES
High school diploma - General Studies
Harriett Gibbons High School
Skills
- Onesite
- Rent Manger
- Entrata
- Bluemoon
- Sales
- Management
- Scheduling
- Training
- Cash Handling
- Customer Service Skills
- Microsoft Excel
- Team Building
- Accounts Payable
- Customer Service
- Marketing
- Property Management
- Microsoft Word
- Office Management
- Fair Housing Regulations
- Assistant Manager Experience
- Property Leasing
- Budgeting
- Supervising Experience
- Accounting
- Negotiation
- Microsoft Outlook
- Accounts Receivable
- Section 8
- LIHTC
- Leadership
- Clerical experience
- Tax Credit experience
- Front desk
- Yardi
- Analysis skills
- Contracts
- Windows
- Customer support
- Phone etiquette
- Filing evictions
- Conflict management
- Landlord-tenant law
Additional Information
Effectively manage my time through careful planning and organization of work activities., An aptitude for identifying and resolving problems efficiently., Excellent communication skills that result in positive interpersonal relationships., A track record of meeting deadlines and producing accurate work of a high standard., The capacity to learn and apply new information quickly and accurately.
Timeline
Assistant Manager
Dasmen Residential
01.2022 - Current
Ass. Manager
S.L. NUSBAUM Realty Co.
07.2020 - 01.2022
Leasing Agent
Solomon Organization
10.2018 - 07.2020
Leasing Consultant
Gross Builders
06.2017 - 10.2018
Leasing Agent
BG Staffing - BG Multifamily
03.2017 - 06.2017
Graduate degree - Nursing
Capital Region BOCES
High school diploma - General Studies
Harriett Gibbons High School