Alexa Silva Santisteban
Palm Desert
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Clinic Surgery Scheduler
Eisenhower Medical Center
11.2022 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Coordinated with facilities to set up surgeries for EMC Wound Center.
- Checked patients in and out and collected payments.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved patients problems and complaints.
Appointment Scheduler
Younes Medical Center
04.2019 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Processed patient referrals and authorizations to enable smooth patient consultations.
Sports Concierge
Toscana Country Club
11.2018 - Current
- Accepted and processed customer payments
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Informed customers about current promotions and sales, encouraging them to take advantage
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Provide outstanding service to our members and their guest in a professional and courteous manner
- Promote activities and functions offer throughout the club
- Respond to phone and email inquires
- Book recreational activities
- Provide tours
Office Manager
Aco's Pool and Outdoor Services
02.2016 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Chiropractic Assistant
Desert Medical Care & Wellness
06.2014 - 12.2016
- Greet patients and check them in
- Took some general diagnostic information including blood pressure, weight and height
- Manage the practice's schedule, made appointments for patient
- Collected and process payments
- Control the waiting room, attended to patient needs, and ensured the office run smooth
- Distributed educational information to patients as instructed by the chiropractor
- Answer the phones and address all patient questions and concerns
- Calls in prescription to appropriate pharmacies
- Keep the office clean and presentable
- Administer B12 Shots
- Manage inventory and placed orders when necessary
- Prepared patients for examination, x ray
- Assisted in all Spanish translations to new and existing patients
- Prepared marketing materials for specials events and seminars
- Develop x-rays quickly and carefully
Hostess
Mimmo's Italian Restaurant and Bar
12.2015 - 06.2016
- Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat guests in either the bar or dining area depending on their preference
- Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the services staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
- Observe to guest's needs throughout dining experience to ensure they receive high quality service
- Help dining staff by setting and clearing tables; replenishing water; serving beverages
Externship Experience/ Medical Assistant
S Ramesh Abhyankar MD
02.2014 - 04.2014
- Educated patients regarding their procedures or treatments
- Measured patients' vital signs
- Prepared and checked up on patient examination rooms
- Recorded all relevant medical data in a charting system
- Scheduled appointments and dealt with cancellations and scheduling changes
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Handled prescription information and refills
- Communicated clearly and effectively with patients regarding their appointments and their health concerns
- Assisted doctors and other care providers with any tasks that they needed done
- Assembled, operated, cleaned and properly stored medical equipment and accessories
- Organized and filed patient charts
- Completed inventory and restocked exam rooms
- Assisted with pap smears, colposcopy and minor procedures
- Collected specimens
- Prepared and administer injections
- Completed lab requisition forms
- Assisted in all Spanish translations to new and existing patients
Busgirl
Mimmo's Italian Restaurant and Bar
01.2013 - 01.2014
- Provided excellent customer service
- Resolve customer complains in a fair and friendly manner
- Assist services team with set up, clean up and maintaining clean work stations
Cashier/ Food Service Worker
Sbarro
05.2011 - 01.2013
- Provided excellent customer services
- Took orders, served and assisted guests with question or complains
- Maintained balanced cash drawer and clean work stations
Summer Camp Leader
Desert Swim Academy
06.2012 - 08.2012
- Assisted in supporting and coordinating activities, field trips and road events for children aged 5 to 13
- Counseled misbehaving children and emphasized the importance of mutual respect, understanding, and kindness
- Escorted children on field trips and monitored behavior to ensure safety
- Instructed and supported beginning and intermediate swimmers and supervised water safety
- Planned age-appropriate activities including arts and crafts, skill building exercises, and outdoor sports activities
- Provided first aid care for on-site injuries
Education
Medical Assistant -
Kaplan College
Palm Spring, CA02.2014
Diploma -
Palm Desert High School
Palm Desert, CA06.2012
Skills
- Proficient in English and Spanish
- Medical Assistant
- Medical Front Office
- Customer Services
- Compassionate Patient Care
- Timely Schedule Management
- Effective Multi-Tasking
- Strong Interpersonal Skills
- Insurance verification and authorization
- Office Process Optimization
- Effective Solution Development
Timeline
Medical Assistant/Clinic Surgery Scheduler
Eisenhower Medical Center
11.2022 - Current
Appointment Scheduler
Younes Medical Center
04.2019 - Current
Sports Concierge
Toscana Country Club
11.2018 - Current
Office Manager
Aco's Pool and Outdoor Services
02.2016 - Current
Hostess
Mimmo's Italian Restaurant and Bar
12.2015 - 06.2016
Chiropractic Assistant
Desert Medical Care & Wellness
06.2014 - 12.2016
Externship Experience/ Medical Assistant
S Ramesh Abhyankar MD
02.2014 - 04.2014
Busgirl
Mimmo's Italian Restaurant and Bar
01.2013 - 01.2014
Summer Camp Leader
Desert Swim Academy
06.2012 - 08.2012
Cashier/ Food Service Worker
Sbarro
05.2011 - 01.2013
Diploma -
Palm Desert High School
Medical Assistant -
Kaplan College
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