Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Clinic Surgery Scheduler
Eisenhower Medical Center
11.2022 - Current
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Arranged pre-operative and post-operative appointments for surgical patients.
Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Collated pre-operative lab and imaging results to facilitate surgery planning.
Coordinated with facilities to set up surgeries for EMC Wound Center.
Checked patients in and out and collected payments.
Streamlined referral processes for improved patient satisfaction and reduced wait times.
Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
Responded to patient inquiries to offer timely updates regarding referral status.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Maintained confidentiality of sensitive data to protect customer and business information.
Confirmed appointments, communicated with clients, and updated client records.
Resolved patients problems and complaints.
Appointment Scheduler
Younes Medical Center
04.2019 - Current
Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Answered phone calls and answered questions from potential customers.
Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
Processed patient referrals and authorizations to enable smooth patient consultations.
Sports Concierge
Toscana Country Club
11.2018 - Current
Accepted and processed customer payments
Acknowledged customer issues and resolved their problems quickly and efficiently
Informed customers about current promotions and sales, encouraging them to take advantage
Effectively communicated with other employees and upper management to ensure complete care of customers
Provide outstanding service to our members and their guest in a professional and courteous manner
Promote activities and functions offer throughout the club
Respond to phone and email inquires
Book recreational activities
Provide tours
Office Manager
Aco's Pool and Outdoor Services
02.2016 - Current
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Chiropractic Assistant
Desert Medical Care & Wellness
06.2014 - 12.2016
Greet patients and check them in
Took some general diagnostic information including blood pressure, weight and height
Manage the practice's schedule, made appointments for patient
Collected and process payments
Control the waiting room, attended to patient needs, and ensured the office run smooth
Distributed educational information to patients as instructed by the chiropractor
Answer the phones and address all patient questions and concerns
Calls in prescription to appropriate pharmacies
Keep the office clean and presentable
Administer B12 Shots
Manage inventory and placed orders when necessary
Prepared patients for examination, x ray
Assisted in all Spanish translations to new and existing patients
Prepared marketing materials for specials events and seminars
Develop x-rays quickly and carefully
Hostess
Mimmo's Italian Restaurant and Bar
12.2015 - 06.2016
Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat guests in either the bar or dining area depending on their preference
Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the services staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
Observe to guest's needs throughout dining experience to ensure they receive high quality service
Help dining staff by setting and clearing tables; replenishing water; serving beverages
Externship Experience/ Medical Assistant
S Ramesh Abhyankar MD
02.2014 - 04.2014
Educated patients regarding their procedures or treatments
Measured patients' vital signs
Prepared and checked up on patient examination rooms
Recorded all relevant medical data in a charting system
Scheduled appointments and dealt with cancellations and scheduling changes
Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
Handled prescription information and refills
Communicated clearly and effectively with patients regarding their appointments and their health concerns
Assisted doctors and other care providers with any tasks that they needed done
Assembled, operated, cleaned and properly stored medical equipment and accessories
Organized and filed patient charts
Completed inventory and restocked exam rooms
Assisted with pap smears, colposcopy and minor procedures
Collected specimens
Prepared and administer injections
Completed lab requisition forms
Assisted in all Spanish translations to new and existing patients
Busgirl
Mimmo's Italian Restaurant and Bar
01.2013 - 01.2014
Provided excellent customer service
Resolve customer complains in a fair and friendly manner
Assist services team with set up, clean up and maintaining clean work stations
Cashier/ Food Service Worker
Sbarro
05.2011 - 01.2013
Provided excellent customer services
Took orders, served and assisted guests with question or complains
Maintained balanced cash drawer and clean work stations
Summer Camp Leader
Desert Swim Academy
06.2012 - 08.2012
Assisted in supporting and coordinating activities, field trips and road events for children aged 5 to 13
Counseled misbehaving children and emphasized the importance of mutual respect, understanding, and kindness
Escorted children on field trips and monitored behavior to ensure safety
Instructed and supported beginning and intermediate swimmers and supervised water safety
Planned age-appropriate activities including arts and crafts, skill building exercises, and outdoor sports activities
Provided first aid care for on-site injuries
Education
Medical Assistant -
Kaplan College
Palm Spring, CA
02.2014
Diploma -
Palm Desert High School
Palm Desert, CA
06.2012
Skills
Proficient in English and Spanish
Medical Assistant
Medical Front Office
Customer Services
Compassionate Patient Care
Timely Schedule Management
Effective Multi-Tasking
Strong Interpersonal Skills
Insurance verification and authorization
Office Process Optimization
Effective Solution Development
Timeline
Medical Assistant/Clinic Surgery Scheduler
Eisenhower Medical Center
11.2022 - Current
Appointment Scheduler
Younes Medical Center
04.2019 - Current
Sports Concierge
Toscana Country Club
11.2018 - Current
Office Manager
Aco's Pool and Outdoor Services
02.2016 - Current
Hostess
Mimmo's Italian Restaurant and Bar
12.2015 - 06.2016
Chiropractic Assistant
Desert Medical Care & Wellness
06.2014 - 12.2016
Externship Experience/ Medical Assistant
S Ramesh Abhyankar MD
02.2014 - 04.2014
Busgirl
Mimmo's Italian Restaurant and Bar
01.2013 - 01.2014
Summer Camp Leader
Desert Swim Academy
06.2012 - 08.2012
Cashier/ Food Service Worker
Sbarro
05.2011 - 01.2013
Diploma -
Palm Desert High School
Medical Assistant -
Kaplan College
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