Alexa Tomlinson
Acworth
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Atlanta Swim Academy
Marietta
01.2023 - Current
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Resolved customer complaints or answered customers' questions.
Swim Instructor
Atlanta Swim Academy
Marietta
01.2023 - Current
- Organized lesson plans according to the individual needs of students.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Instructed participants on water safety rules and regulations.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
Customer Service Representative
Target
Canton
09.2020 - 05.2023
- Resolved customer complaints promptly and efficiently.
- Assisted with unloading trucks and stocking shelves with new inventory when necessary.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Collected money, provided change and recorded transactions on receipts.
- Collected payment by processing credit card transactions.
Education
BBA - Business Management
Kennesaw State University
Kennesaw, GASkills
- Employee schedule management
- Complaint resolution
- Workforce management
- Team development
- Call center management
- Handling escalations
- New hire training
- Account authorizations
- Team management
- Escalation management
Certification
- CPR-certified
- First aid certified
- Lifeguard certified
- AED-certified
References
References available upon request.
Timeline
Customer Service Supervisor
Atlanta Swim Academy
01.2023 - Current
Swim Instructor
Atlanta Swim Academy
01.2023 - Current
Customer Service Representative
Target
09.2020 - 05.2023
BBA - Business Management
Kennesaw State University
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