Alexa Trevino
Pasadena,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Well-versed in sales, personnel management, store operations and brand awareness. Dedicated to complete knowledge of company products and services for optimized customer service and needs of the business.
Overview
7
7
years of professional experience
Work History
Sales Associate
Kendra Scott
10.2016 - 05.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Key Holder
Kendra Scott
05.2020 - 01.2021
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Assistant Store Manager
Kendra Scott
10.2016 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained new employees on proper protocols and customer service standards.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Spearheaded events and maintained partnerships with local groups & non-profits within the Houston area.
Interim Marketing and Philanthropic Manager
Kendra Scott
02.2023 - 08.2023
- Increased philanthropic support through diligent prospect research and targeted outreach efforts.
- Coordinated special events and campaigns for raising awareness and generating financial support for the organization''s mission.
- Mentored junior staff in development best practices while cultivating a team-oriented environment focused on shared success.
- Utilized social media marketing and digital communication tools to broaden public awareness of philanthropic programs and successes.
Education
High School Diploma -
Clear Falls High School
League City, TX05.2017
Skills
- Business Development
- Customer Relations
- Store Organization
- Sales Strategies & Techniques
- Hiring and Training
- Goals and Performance
- Microsoft Office Suite
- Retail Operations
- Marketing and Promotions
- Problem solving
- Adaptability
- Business Forecasting
Timeline
Interim Marketing and Philanthropic Manager
Kendra Scott
02.2023 - 08.2023
Key Holder
Kendra Scott
05.2020 - 01.2021
Sales Associate
Kendra Scott
10.2016 - 05.2020
Assistant Store Manager
Kendra Scott
10.2016 - Current
High School Diploma -
Clear Falls High School