Alexa Valette
Brooklyn
Summary
Dynamic Operations Manager with a proven track record at La Baker, Inc., excelling in team leadership and inventory management. Enhanced employee accountability and performance through effective communication and conflict resolution, resulting in improved operational efficiency. Skilled in problem-solving and fostering strong vendor relationships to ensure timely delivery of goods.
Overview
12
12
years of professional experience
Work History
Operations Manager
La Baker,Inc
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Front Desk Receptionist
David Rosen Bakery Supply
07.2020 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Quality Control Technician
Water Lillies Food
12.2012 - 10.2018
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
Education
High School Diploma -
Mabel Dean Bacon High School
New York, NY06-1991
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Inventory management
- Invoice processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Paid sick leaveTeam Building / Company RetreatsCareer advancementCompany CultureTimeline
Operations Manager
La Baker,Inc
01.2024 - Current
Front Desk Receptionist
David Rosen Bakery Supply
07.2020 - 01.2024
Quality Control Technician
Water Lillies Food
12.2012 - 10.2018
High School Diploma -
Mabel Dean Bacon High School
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