Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Alexa Villalpando

Joliet,IL

Summary

Dynamic Certified Pharmacy Technician with Walgreens, skilled in customer service and inventory management. Proven ability to enhance patient satisfaction through effective communication and precise data entry. Adept at optimizing workflows and ensuring compliance with regulations, contributing to a well-organized pharmacy environment. Committed to delivering exceptional care and support.

Overview

4
4
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
Joliet, IL
06.2023 - Current
  • Maintained clean work environment by promptly cleaning spills and disposing of waste products.
  • Assisted patients in understanding medication instructions and usage directions.
  • Processed insurance claims and addressed billing inquiries to enhance customer satisfaction.
  • Executed administrative duties, including filing, data entry, and phone management.
  • Monitored drug inventory and stocked medications to uphold pharmacological practices.
  • Entered patient and prescription data into pharmacy software systems with precision.
  • Supported pharmacy operations by directing phone calls and managing inquiries effectively.
  • Ensured compliance with state and federal pharmacy laws and regulations.

Hospital Receptionist Volunteer

Silver Cross Hospital
New Lenox, IL
09.2021 - 08.2023
  • Maintained confidentiality of all records in compliance with HIPAA regulations.
  • Managed multiple tasks simultaneously while ensuring work accuracy.
  • Guided new volunteers in proper job performance when needed.
  • Welcomed patients, assessed visit purposes, and referred them to appropriate staff.
  • Followed directions from supervisors and completed tasks within the appropriate timeframe.
  • Ensured compliance with all applicable laws, regulations, and standards of practice.
  • Maintained an organized reception area, including stocking supplies, and keeping the space clean.

Education

Associate of Science - Electrical Engineering

Joliet Junior College
Joliet, IL
05-2027

High School Diploma -

Joliet Central High School
Joliet, IL
05-2025

Skills

  • Customer service
  • Inventory management
  • Data entry
  • Medication preparation
  • Verbal and written communication
  • Advanced math skills
  • Billing and coding
  • Workflow optimization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Certified Pharmacy Technician

Walgreens
06.2023 - Current

Hospital Receptionist Volunteer

Silver Cross Hospital
09.2021 - 08.2023

Associate of Science - Electrical Engineering

Joliet Junior College

High School Diploma -

Joliet Central High School

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