Alexa Weiss
COLUMBUS,OH
Summary
Dedicated server with exceptional customer service skills, expert in guest engagement and cash handling. Proven ability to train and mentor staff to enhance team performance.
Overview
6
6
years of professional experience
Work History
Server
Cap City Fine Diner
06.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to ensure timely service and guest satisfaction.
- Collaborated with kitchen staff to communicate orders and dietary restrictions effectively.
- Trained new servers on menu knowledge and best practices for guest interaction.
- Cultivated warm relationships with regular customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Beer Barrel Pizza & Grill
09.2021 - 06.2022
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Anticipated guest needs, resulting in repeat business and positive reviews.
- Resolved customer complaints promptly to uphold restaurant's reputation for quality service.
Assistant Supervisor
Kroger
08.2020 - 09.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on operational standards and customer service excellence.
- Implemented process improvements that enhanced team productivity and service quality.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
Call Center Representative
Discover Financial Services
05.2020 - 08.2020
- Streamlined call handling processes, improving response times and customer satisfaction.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Studio Art
Columbus State Community College
Columbus, OH08.2026
High School Diploma -
Lincoln High School
Gahanna, OH06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Item promotion
- Team collaboration
Timeline
Server
Cap City Fine Diner
06.2022 - Current
Server
Beer Barrel Pizza & Grill
09.2021 - 06.2022
Assistant Supervisor
Kroger
08.2020 - 09.2021
Call Center Representative
Discover Financial Services
05.2020 - 08.2020
Associate of Arts - Studio Art
Columbus State Community College
High School Diploma -
Lincoln High School