Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Alexa Welker

Columbia,MO

Summary

Hardworking professional with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery, and customer relations. Comfortable working in high-volume service environments.

Overview

2
2
years of professional experience

Work History

Barista Shift Supervisor

Healthy Headquarters
Smithville, MO
01.2025 - 08.2025
  • Trained new staff on beverage preparation and customer interaction techniques.
  • Monitored cleanliness and organization of workstations for optimal safety standards.
  • Assisted customers with menu selections and addressed any concerns promptly.
  • Developed strong relationships with regular customers to enhance loyalty and satisfaction.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Provided support during peak hours by running drinks or helping out on the register.

Restaurant Hostess

Olive Garden Restaurant
Kansas City, Missouri
11.2023 - 08.2025
  • Greeted customers warmly upon arrival, ensuring a friendly atmosphere.
  • Guided guests to their tables while providing menus and specials information.
  • Assisted in maintaining cleanliness and organization of the host stand area.
  • Handled customer inquiries and complaints with professionalism and empathy.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.

Education

High School Diploma -

Smithville High School
Smithville, Missouri
05-2025

GED -

University of Missouri
Columbia, MO

Skills

  • Customer service
  • Team building
  • Employee training
  • Cash handling
  • Beverage preparation
  • Conflict resolution

Affiliations

  • Mizzou Panhellenic
  • Volunteer at Animal Shelters

Accomplishments

  • Academic Lettering

Timeline

Barista Shift Supervisor

Healthy Headquarters
01.2025 - 08.2025

Restaurant Hostess

Olive Garden Restaurant
11.2023 - 08.2025

High School Diploma -

Smithville High School

GED -

University of Missouri

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