Alexa Whitton-Sosa
Central Islip,NY
Summary
Skilled barista with a three-year background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
3
3
years of professional experience
Work History
Barista
Target
Commack, New York
07.2021 - Current
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Target
Commack, NY
07.2021 - Current
- Balanced daily transactions on a computerized POS system.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Science - Biochemistry
Northeastern University
Boston, MA08-2027
High School Diploma -
St. Anthony's High School
Melville, NY06-2023
Skills
- Beverage Preparation
- Ordering Procedures
- Coffee expertise
- Solid problem solver
- Menu knowledge
- Friendly and outgoing
- Positive and professional
- Espresso machine operation
- Opening and closing duties
- Cash Handling
- Tea expertise
- Speedy and efficient
- Team Leadership
- Conflict Mediation
- Exceptional customer service
- Sales expertise
- Safe Food Handling
- New Hire Training
- POS System Operation
- Schedule Management
- Strong Work Ethic
Languages
Spanish
Professional
Affiliations
- Volunteering at New York Blood Center, 3 years
- Reading
- Writing
- Lacrosse
- Photography
- Cinematography
Timeline
Barista
Target
07.2021 - Current
Cashier
Target
07.2021 - Current
Bachelor of Science - Biochemistry
Northeastern University
High School Diploma -
St. Anthony's High School