Alexa Wills
Walkersville,MD
Summary
Proven Customer Service Representative at Radial Tire Distributors, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint handling and proficient call center operations. Leveraged computer skills and product knowledge to resolve issues promptly, significantly boosting customer satisfaction. Demonstrated ability to manage high-stress situations, ensuring professionalism and efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Radial Tire Distributors
02.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Manhattan Pizza
10.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Walkersville High School
Walkersville, MD05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Radial Tire Distributors
02.2023 - 05.2024
Cashier
Manhattan Pizza
10.2022 - 02.2023
High School Diploma -
Walkersville High School
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