Alexa Wingler
Cincinnati,OH
Summary
Dedicated and tech-savvy operations and fulfillment professional with a proven track record in streamlining processes and elevating customer experiences. Proficient in managing cross-functional teams, optimizing workflows, and consistently ensuring on-time project delivery. Expertise extends to leveraging technology, automation, and data analysis to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Operations
Indeed Flex
06.2023 - Current
- Support development, implementation, and monitoring of operational KPIs
- Assist on cross-functional projects aligned to improving Operational capabilities and efficiency
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Account Manager
Staffmark
01.2020 - 06.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Managed over 100 employees
- Partnered and worked alongside Indeed Flex, lead branch migration, proficiency in all standard software used within both companies
Staffing Recruiter
Elwood Staffing
08.2018 - 12.2019
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted background screening and other pre-employment checks to verify information on applicant's resume.
- Developed recruiting strategies to identify qualified candidates and build network.
Dining Room Leader
Frisch's
09.2010 - 08.2018
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Ensured compliance to sanitation and general workplace safety standards
Skills
- Cross-Functional Communication
- Operations Coordination
- Fulfillment Processing
- Account Management
- Client Relations
- Talent Management
- Recruiting and Sourcing
Timeline
Operations
Indeed Flex
06.2023 - Current
Account Manager
Staffmark
01.2020 - 06.2023
Staffing Recruiter
Elwood Staffing
08.2018 - 12.2019
Dining Room Leader
Frisch's
09.2010 - 08.2018