Alexa Wingler
Cincinnati,OH
Summary
Dedicated and tech-savvy operations and fulfillment professional with a proven track record in streamlining processes and elevating customer experiences. Proficient in managing cross-functional teams, optimizing workflows, and consistently ensuring on-time project delivery. Expertise extends to leveraging technology, automation, and data analysis to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Operations
Indeed Flex
Springdale, OH
06.2023 - Current
- Support development, implementation, and monitoring of operational KPIs
- Assist on cross-functional projects aligned to improving Operational capabilities and efficiency
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Account Manager
Staffmark
Springdale, OH
01.2020 - 06.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Managed over 100 employees
- Partnered and worked alongside Indeed Flex, lead branch migration, proficiency in all standard software used within both companies
Staffing Recruiter
Elwood Staffing
Cincinnati, OH
08.2018 - 12.2019
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted background screening and other pre-employment checks to verify information on applicant's resume.
- Developed recruiting strategies to identify qualified candidates and build network.
Dining Room Leader
Frisch's
Fairfield, OH
09.2010 - 08.2018
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Ensured compliance to sanitation and general workplace safety standards
Skills
- Cross-Functional Communication
- Operations Coordination
- Fulfillment Processing
- Account Management
- Client Relations
- Talent Management
- Recruiting and Sourcing
Timeline
Operations
Indeed Flex
06.2023 - Current
Account Manager
Staffmark
01.2020 - 06.2023
Staffing Recruiter
Elwood Staffing
08.2018 - 12.2019
Dining Room Leader
Frisch's
09.2010 - 08.2018