Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Alexa Woody

Parker,AZ

Summary

I am a motivated worker with exceptional customer skills. I provide a kind and professional experience, while maintaining an stress-free environment. I thrive when supporting my team, or manager’s needs. I enjoy problem solving. I am a strong team player, but can excel individually as well. I feel most accomplished fulfilling my task list in the most efficient way possible.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Serv

Blue Cloud Pediatric Surgery Center
Remote, AZ
11.2024 - 05.2025
  • Received and processed patient scheduling requests in a timely manner.
  • Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
  • Communicated with patients regarding their referral status, providing updates when necessary.
  • Participated in regular meetings and discussions with my team aimed to provide the best patient experience.

Bank Teller/Customer Service Associate

National Bank of Arizona
Parker, AZ
04.2023 - 05.2024
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Delivered exceptional service to customers in person or over telephone.

Front Desk Admin/Chairside Dental Assistant

Parker Family Dental
Parker, AZ
11.2022 - 04.2023
  • Direct calls and scheduled all patient appointments.
  • Insurance verification and explanation of benefits.
  • Take dental x-rays and scans using digital methods to provide treatment plan for patient.
  • Explained dental services, pre-op/post-op instructions, and payment plans to help patients make informed decisions.
  • Provided chair-side assistance during dental examinations and procedures anticipating the dentist's plan and needs.

Software Requests

Reliant Group Inc
Seattle, WA
04.2015 - 12.2018
  • Ticket coordination, scheduling and customer service.
  • Maintained software and hardware organization, and inventory monitoring.
  • Provided customer, team, and management with estimates of work hours and tracked progress.
  • Proactively scheduled customers in need support, updates to new software versions, or renewing credentials.
  • Provided remote technical direction or support to install software, aid in start-up, testing, system updates or performance monitoring.

Scheduling Coordinator

Renaissance Dental Center
Seattle, WA
01.2015 - 04.2015
  • Directed multi-line phones, presentation of recommended treatment to patient.
  • Discussed pre/post operation instructions.
  • Managed our shared patient referral system.
  • Communicated to the patient: visit/procedure billing, treatment plans, insurance verification/explanation of benefits. Also, scheduling and general clerical duties

Receptionist/Admin Assistant

West Seattle Dental Center
Seattle, WA
09.2013 - 12.2014
  • Directed multi-line phones for 5 doctor practice.
  • Maintained patient visit/procedure billing.
  • Prepared laboratory packages for shipment by generating packing slips and setting up courier deliveries.
  • Organized and planned insurance verification, patient scheduling, and continuous patient outreach. As well as general clerical duties.

Skills

  • Customer-oriented
  • Excellent Verbal and Written Communication
  • Resourceful and Analytical
  • Referral management
  • Scheduling/Time management
  • Strategic planning
  • Efficient and Detail Driven

References

Reference: Joaquin Vences, Colorado River Adventures Manager, 928-373-8947

Certification

  • Licensed Dental Assistant (WA) - 2014

Timeline

Patient Serv

Blue Cloud Pediatric Surgery Center
11.2024 - 05.2025

Bank Teller/Customer Service Associate

National Bank of Arizona
04.2023 - 05.2024

Front Desk Admin/Chairside Dental Assistant

Parker Family Dental
11.2022 - 04.2023

Software Requests

Reliant Group Inc
04.2015 - 12.2018

Scheduling Coordinator

Renaissance Dental Center
01.2015 - 04.2015

Receptionist/Admin Assistant

West Seattle Dental Center
09.2013 - 12.2014

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Alexa Woody